Responsible for the IT operations at Kantar North Africa

•Held the responsibility of overseeing the IT operations within each of TNS Cairo, TNS Cairo Data Processing, Kantar Media Cairo, TNS Algeria and TNS Morocco branches of the company. •Provide leadership & direction to IT department and ensure the IT supports the organization effectively by making systems and processes efficient•Project scoping, sizing, vendor evaluation and finalization of all IT projects•Plan the delivery of IT projects and services within the given scope, time, cost and quality•Designed, installed and implemented the entire network and servers system and data centers within each of Cairo, Algeria, and Morocco offices.•Designed and implemented a disaster recovery plan including a backup system (backup hardware, software and procedures varies from office to the other based on the size and the nature of the data center of each office), documented recovery procedures for the entire systems.•Preparing the IT budgets for North Africa company branches as per their needs entrusted with the actual purchasing process with each respective company, ensuring best offers as per deliverable•Administering and managing TNS Cairo CATI center (Computer-Assisted Telephone Interviewing) current capacity is 80 stations.•Installing and administering the Bluecoat internet proxy server and Designed policies to assure the prevention of the misuse for Cairo office.•Managing and administering the Cisco based IP telephony system within Cairo office.•Managing and administering VMware ESX Hosts. •Asset Management & Tracking Tools.•Manage Suppliers for services & outsourcing.•Managing a group of IT support Team providing IT services to all business units.

• Install networks and server systems to Key corporate accounts• Handling corporate clients system queries and providing solutions

•Oversaw installation, maintenance, administration of the network system at 6th of October University – including a total of 5 distinct sites•Handled the various corporate clients requests on their respective network queries and problems