Wafaa Ashraf Email & Phone Number

New Cairo, Cairo, Egypt

6Th Of October, Cairo, Egypt

Qesm El Maadi, Cairo, Egypt

Cairo, Egypt

●Coordinated operations services, and optimized workflow for greater efficiency.●Provided communication and support to the call center on captain and customer issues.●Reported issues for root cause analysis and assisted with data entry.●Investigated and resolved service and product problems for customer satisfaction.●Trained customer service reps on Careem Bus app and maintained detailed records of interactions.●Advised and educated teams on service knowledge for exceptional customer experiences.

● Ensure a minimum of 90% reliability of high-price business and corporate bookings inKSA through handling scheduled bookings.●Manually handling City to City bookings in Egypt and KSA to ensure that each trip isassigned to a high-rated captain and a comfortable car.●Resolving stuck bookings by reaching out to the captains and customers to identify andaddress any issues that may arise and mitigate any inconvenience caused.

● Handling incoming calls and VIP customers’ queries. ● Enter and update customer information in the database. ● Booking cars for the customers and filing reports. ●Followed quality standards to provide professional customer service. ● Ensuring customer satisfaction and providing professional customer support.

Nasr City

●Managing customer inquiries and providing support throughout the sales process.● Conducting market research to identify potential customers and sales opportunities. ●Negotiating sales contracts and pricing with customers. ●Managing customer complaints and resolving issues to maintain customer satisfaction. ●Developing and maintaining positive relationships with customers to foster repeat business. ●Staying up-to-date with industry trends, new vehicle releases, and competitor offerings. ●Attending industry events and conferences to promote the brand and generate leads. ●Providing feedback to management on market trends and customer preferences. ●Collaborating with other departments such as finance and service to ensure smooth sales processes. ●Developing and implementing sales strategies to achieve sales targets.

Ad Doqi

Cairo, Egypt

●Personally, assist customers by giving prompt, courteous, and professionalservice.● Assist customers in frame and lens selection, accurately complete all requiredpaperwork, accurately measure, and order customer spectacles.● Handled customer questions and concerns in a professional and courteousmanner● Followed proper procedures when accepting checks and credit cards; act as acashier