Wafa Mustafa Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Formulated on going strategies and ideas to enhance key relationships, including customer, workforce and community that improved sales goals by 15% YTD.
• Partnered with visual team to review presentations, interactively design and develop new visual merchandising ideas to leverage higher conversion rate.
• Amplified key performance indicators through developing refined training, communication and accountability for all staff members; lowering employee turnover and improving productivity.

• Maintained a high level customer service culture, validated through service results and TH Customer Service recognition program.
• Assisted with daily management of sales, payroll, controllable expenses, goals and company initiatives are being met.
• Actively train, coach and provide feedback to sales team through generating KPI reports, policy and procedure to help portray excellent brand image.

Mississauga, Ontario, Canada

• Managed multiple projects in an efficient and timely manner, bringing in 11% business growth with stellar testimonials
• Developed new inventory process to improve overall efficacy and overcome inventory problems resulting in lower operational costs
• Streamlined sales inquiries and purchase orders; analyzed data to determine appropriate order quantities using SAP to process for shipment and fulfillment.

Mississauga, ON

• Created and maintained detailed administrative processes to drive constant efficiency and accuracy.
• Aided information sessions with admissions department to intake prospect students and increase intake rate by 25% through well-built onboarding process for all new students.
• Coordinated with leading studios, artist managers and event coordinators to organize networking events aiding students with internship opportunities

Postgraduate Certificate, Web Development

Advance Diploma, Marketing