Responsible for managing varied AWS infrastructure (Ubuntu, Windows Server, Route 53) with Ansible and Terraform and monitoring of systems with DataDog. Major projects:- Create and document alert remediation procedures in Confluence- Refine and reduce "noisy" alerts- Create custom Datadog metrics for individual teams via Powershell and Python- Creating Lambda functions with Node.js- Testing and providing feedback on new technologies (Teleport, Cloudflare Zero Trust)

Managing Oracle and Netezza database access and ETL processes with Automic & Toad.

Perform Tier 1, 2, & 3 support for Adaptive Support customers, including Windows and Linux monitoring, troubleshooting, and change requests. Additional support provided for VMware ESXi, Cisco devices, F5 Big-IP load balancers, Active Directory, NFS, and any other technologies utilized by the customer as requested.

Maintain preventive maintenance and other work scheduling for critical infrastructure at customer sites.

Shift supervisor for Operations Center, monitoring critical infrastructure at customer sites, managing emergencies, and overseeing scheduled site visits by vendors.

Monitoring critical infrastructure at customer sites and interacting with vendors as required.

The Communications Specialist coordinates and maintains effective communications between requesting facilities/agencies, crewmembers, medical personnel, maintenance personnel, and receiving facilities/agencies, as appropriate, to ensure a safe, expeditious response for emergency and non emergency assistance and/or transport.