Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Wahidul Alam is listed as Service Technician at Burroughs, Inc. at Burroughs, Inc., a with 559 employees, based in Greater Montreal Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Wahidul Alam.
Wahidul Alam previously worked as Service Technician at Burroughs, Inc. and IMAC Technician at Kelly Services. Wahidul Alam holds Aec, Network Administration from Cegep - John Abbott College.
This section adds company-level context without repeating Wahidul Alam's masked contact details.
Review company-level records connected to Wahidul Alam before choosing the right outreach path.
Dynamic and award-winning Field Service Technician with a proven track record of excellence in leadership and exceptional communication skills. I am ready to advance into a Senior role where I can leverage my extensive technical expertise and customer service experience to propel the company's success and significantly enhance operational excellence. Bilingual in English and French, with proficiency in three additional languages, I am a highly motivated and results-driven professional holding multiple degrees, including an AEC in Network Administration from John Abbott College and a Cisco CCNA certification. I excel at rapidly mastering new technologies and interact with diplomacy and tact across all organizational levels. My background includes managing sensitive and confidential records with the utmost integrity. Resourceful, adaptable, and dedicated, I thrive in high-pressure environments while maintaining a sense of humor. My cultural competence allows me to build strong relationships in diverse settings. I am committed to delivering outstanding results and possess exceptional team-building skills that inspire collaboration. Specialties: Expert in working independently or as part of a team, providing comprehensive support in computer networking technology, including troubleshooting, installations, and maintenance. Extensive knowledge of a wide range of software packages and operating systems, with a proven ability to quickly diagnose and resolve technical issues. Outstanding communication and presentation skills, leveraging critical thinking and problem-solving expertise to drive performance and innovation in networking environments.
Listed skills include Active Directory, Lotus Notes, Logmein, Landesk, and 32 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Montreal, Quebec, Canada
1. Perform full servicing and maintenance of TIDEL Smart Safes2. Provide full servicing of Bitcoin Kiosks3. Handle complete servicing of Ready Credit Kiosks4. Provide comprehensive services for ABM equipment5. Service and support Cash Recyclers
Montreal, Canada Area
1. Installed, configured, and upgraded (IMAC) access devices, including personal computers (desktops, laptops, tablets), POS systems, printers, and related peripherals2. Supported operating systems, including Windows XP and Windows 73. Assisted IBM SSR in resolving issues within the identified service level agreement (SLA) time frames4. Coordinated with remote engineers to resolve technical problems, as needed.
Dorval, Canada
1. Executed the migration of laptops, desktops, workstations, and thin clients to Windows 7 utilizing the Zero Touch Installation (ZTI) methodology. 2. Integrated hardware into Active Directory using NetPro. 3. Collaborated with remote engineers to troubleshoot and resolve technical issues as needed. 4. Ensured compliance with service level agreements (SLAs) and consistently met or exceeded client expectations. 5. Oversaw, mentored, and trained team members to enhance overall performance and productivity.
Montreal, Canada Area
1. Performed factory resets and data wipes on servers, switches, computers, POS systems, printers, PDAs, LPDAs, and other peripherals. 2. Assisted clients in completing tasks within identified service level agreement (SLA) time frames. 3. Coordinated with remote engineers to troubleshoot and resolve issues as needed.
Montreal, Quebec, Canada
1. Provided desktop support to home users2. Configured and assembled personal computers. 3. Set up home wireless networks4. Conducted data backups for users5. Installed and configured wireless home security cameras6. Provided laptop support and troubleshooting assistance.
Montreal, Canada
1. Ensured that service level agreements (SLAs) were achieved and client expectations were met or exceeded 2. Provided technical support via phone and remote connection 3. Created, managed, and deleted user and computer accounts in Active Directory 4. Managed groups and group memberships for access to file shares and applications 5. Issued and revoked certificates as needed 6. Installed, configured, and upgraded devices such as computers, printers, and related peripherals via remote connection 7. Provided application support for Microsoft Office Suite 8. Delivered support for BlackBerry devices 9. Administered Lotus Notes and Domino for corporate email systems 10. Conducted quality assurance for Service Desk Analysts 11. Managed call queues using Cisco Supervisor Desktop 12. Assisted colleagues as required 13. Collaborated with senior analysts and team leads to create knowledge base documents
1. Acted as a Project Controller, overseeing project progress and ensuring alignment with goals. 2. Served as a Network Administrator for Cisco switches and routers (Layer 2 & 3), conducting troubleshooting techniques and connectivity verification to support enterprise network engineers. 3. Built network topology diagrams using Visio and the proprietary Enterprise application, NetEISS. 4. Collaborated with network engineers to deploy and implement IP Address Management (IPAM) solutions using the Infoblox platform, providing internal DNS services for client accounts. 5. Participated in audio and web conference meetings as requested, providing status updates to enterprise management. 6. Worked with various Cisco devices, including Cisco 3845, Cisco WS-C6513, Cisco 7204VXR, and Cisco WS-C3750G, among others.
Montreal, Quebec, Canada
1. Conducted cold calls to solicit various Canadian banking products, including credit cards and insurance2. Served as a Customer Service Representative for the credit card activation center of one of Canada’s largest banks
Other employees you can reach at burroughs.com. View company contacts for 559 employees →
Amanda Slaten
Colleague at Burroughs, Inc.Greenwood, Arkansas, United States
View →
JW
John Woody
Colleague at Burroughs, Inc.Clinton, Michigan, United States
View →
MS
Malcolm Smith
Colleague at Burroughs, Inc.Westwego, Louisiana, United States
View →
BH
Bruce Hopkins
Colleague at Burroughs, Inc.Los Angeles Metropolitan Area, United States
View →
GB
Ge Baby
Colleague at Burroughs, Inc.Silver Spring, Maryland, United States
View →
BR
Bethany Rachwitz
Colleague at Burroughs, Inc.Plymouth, Michigan, United States
View →
SS
Stephen Sensoli
Colleague at Burroughs, Inc.Royal Oak, Michigan, United States
View →
DB
Dave Barton
Colleague at Burroughs, Inc.El Dorado Hills, California, United States
View →
AP
Adam Powell
Colleague at Burroughs, Inc.South Charleston, West Virginia, United States
View →
SH
Sanders Hoover
Colleague at Burroughs, Inc.Baltimore City County, Maryland, United States
View →
Cisco Certified Network Associate (CCNA) Since Feb 13, 2009. CCNA validates the ability to install, configure, operate, and troubleshoot.
Quick answers generated from the profile data available on this page.
Wahidul Alam works for Burroughs, Inc..
Wahidul Alam is listed as Service Technician at Burroughs, Inc. at Burroughs, Inc..
Wahidul Alam is based in Greater Montreal Metropolitan Area, Canada while working with Burroughs, Inc..
Wahidul Alam has worked for Burroughs, Inc., Kelly Services, Atos, Robert Half Technology, and Self Employed (Part Time).
Wahidul Alam's colleagues at Burroughs, Inc. include Amanda Slaten, John Woody, Malcolm Smith, Bruce Hopkins, and Ge Baby.
You can use AeroLeads to view verified contact signals for Wahidul Alam at Burroughs, Inc., including work email, phone, and LinkedIn data when available.
Wahidul Alam holds Aec, Network Administration from Cegep - John Abbott College.
Wahidul Alam is listed with skills including Active Directory, Lotus Notes, Logmein, Landesk, Windows 7, Windows Server, Maas360, and Windows Xp Pro.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Wahidul Alam you were looking for.
