Senior System And Network Support Engineer
CurrentSystem Administration: Administer and maintain Windows and Linux-based systems to ensure optimal performance, security, and availability.Troubleshooting and Issue Resolution: Diagnose and resolve complex technical issues related to systems, networks, and applications.Security and Compliance: Implement and enforce security best practices and compliance standards to protect company data and systems.Capacity Planning: Monitor system performance and conduct capacity planning to ensure scalability and resource optimization.Backup and Recovery: Implement and manage backup and disaster recovery solutions to safeguard critical data and systems.Patch Management: Keep systems and software up-to-date through regular patching and updates.Provide end-user support, troubleshooting OS-related issues, high-performance computing solutions, and system hardening.Install, configure, and maintain operating systems, application software, and network infrastructure devices.Manage and Monitor all installed systems and infrastructure.Monitoring network performance and high availability.Monitor and Maintain inventory of hardware and software licenses.Diagnose and troubleshoot technical issues.Research, Identify, and Implement solutions to software and hardware issues.Taking ownership of user's issues reported/assigned and seeing problems through timely resolution.Ask targeted questions from the users to quickly understand the root of the problem.Communication with users through a series of actions, either via phone, email, or chat until the technical issue is resolved.Follow up with users to ensure to ensure their IT systems are fully functional after troubleshooting.
