It Local Support Technician-European Space Agency
Current• Install and configure software like: MS Office 2010,2013 office 365 and other.• Diagnose and take measures to solve hardware and software faults in widows 10 and Mac.• Setting up mobile phones iOS and Android. • Managing users accounts and devices using Microsoft Endpoint Manager(Sccm), Intune, Azure, Active Directory, ServiceNow and One Identity.• Physical maintenance of network infrastructure and problem as well as problem solving.• Offer technical expertise / support in regards to PC / Mac, iOS, Android and security.• Working with Remedy ticketing system.• Work in international government organization 2000 + users.