Mark Walden Email & Phone Number

Gillingham, Gb

Aylesbury, Buckinghamshire, United Kingdom

Working closely with hundreds of rehoming organisations across the UK. I was responsible for our rehoming partnerships in the South of England and South Wales.

Canterbury, United Kingdom

- Customer service and dealing with enquiries - Gained a strong working knowledge of legislation through business, civil and criminal case studies- Conducting seminars professionally to groups from local councils to police authorities

Alton

Independently managing claims at the Alton branch - Managing multiple stakeholders both internal and external to deliver the best service possible- Meeting and adapting to the changing regulatory standards of the Financial Conduct Authority- Satisfying compliance requirements and providing information to auditors- Liaising with business partners and insurers to maintain relationships and develop best practice- Independently managing priorities with a high workload to meet hard deadlines and ensure that all claims are resolved timely- Raising customer complaints to insurers and ensuring that our clients receive fair treatment- Driving improvement in the branch

Aldershot

Awarded Non-Fault Employee of the Year 2014 chosen by senior management as well as top performing liability handler FY15 Q1 - Meeting and exceeding monthly collections targets on over 600 claims- Working with both clients and insurers to resolve claims and establish liability- Writing and editing correspondence and reports, explaining technical procedures, policies and regulations- Member of several committees during my time with Enterprise Rent-A-Car, including the Building of Strengths and Skills Group; and the UK Diversity Committee representing disabled people in the workplace, promoting equal opportunities and best practice. Piloted the 'Air at Enterprise' Group

Level 3 Certificate In Insurance, Finance And Financial Management Services, Passed (Certified Cii)

- Insurance principles including the regulatory environment; - The key insurance disciplines of underwriting and claims - Popular products.

Level 3 Diploma Advanced Apprenticeship In Animal Care And Welfare, Animal Care

Animal Care and Welfare, Business Management

Level 3 Btec National Award In Animal Management, Animal Management