E Waldo Dow Email & Phone Number

Brea, California, Us

* Monitor the monitoring infrastructure and never stop improving it: improve check coverage and performance, maintain the monitor machines themselves, and work on automating common alert resolutions.* Fix the unexpected: follow central bug tracker activity to find issues to fix myself and monitor all teams’ communication for opportunities to share information between teams to help prevent or manage issues.* Audit and improve code to automate systems administration tasks: topics have included verifying backups freshness, balance users & services across machines & datacenters, and better automated service configuration.

Brea, California, Us

* Resolve alerts to maintain performance of all systems, including web servers, mail servers, and database servers. * Author and maintain documentation on all monitored systems, including proper configuration & performance and common problems with resolutions. * Assist in the deployment of new applications and enhancements, and the audits of existing applications and backup procedures.

Brea, California, Us

* Educate customers & coworkers about web applications and associated tools, tailoring the information to each person’s level of technical knowledge. * Author documentation for internal use and training and external documentation for customers.

• Spearheaded design, implementation, and adoption of the company’s first hospital charge collection process to better capture billable charges and increase revenue.• Streamlined and improved procedures for obtaining the documentation and clarifications necessary to bill charges and successfully appeal nonpayment.• Productivity in 2010, per month: 1k line items totaling $1 million billed.

Carmel, Indiana, Us

• Provided domestically outsourced telephone technical support for products and services includingcomputer components, portable media players, and a dial-up ISP.• Identified and solved issues for a large range of users and installation environments.• Authored numerous internal supplemental support documents to assist and educate coworkers.

Bethesda, Md, Us

* Designed interface mock-ups for multimodal user interfaces on paper and in Java* Analysed user tasks and work artifacts to produce use cases and workflows for software design specifications

* Built and maintained Cue Book and called cues for performances of musicals and operettas* Hung and focused lights at the direction of the lighting designer* Inventory and maintenance of lighting instruments and equipment