As a business manager I can focus on the following areas: Strategic Management Strategic management involves the formulation and implementation of the major goals and initiatives taken by an organisation's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organisation competes. Key components include: - Vision and Mission Statements: Defining the purpose and primary objectives. - SWOT Analysis: Identifying strengths, weaknesses, opportunities, and threats. - Strategic Planning: Developing long-term plans to achieve the organisation's objectives. - Performance Measurement: Tracking progress through metrics and key performance indicators (KPIs). Operations Management Operations management is concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves: - Process Optimization: Improving efficiency and effectiveness of business processes. - Quality Control: Ensuring that products meet certain standards of quality. - Capacity Planning: Determining the delivery capacity needed to meet changing demands. Financial Management Financial management involves planning, organizing, directing, and controlling the financial activities of an organisation. It encompasses: - Budgeting: Planning future income and expenditure. - Financial Analysis: Evaluating financial data to make informed business decisions. - Risk Management: Identifying and mitigating financial risks.

Managing BIAS advice service and active caseload, overseeing the drop-in service. Responsibilities include maintaining AQS advice quality standards, supporting staff, ensuring efficient service delivery, and resource allocation. Managing grant applications, supporting BIAS media efforts, advising on policy changes, and developing community information resources. . - Overseen welfare advice service delivering over 2000 client engagements, working with over 260 unique clients. - Maximised income for clients to over £1.8M for last fiscal year. - Use Lamplight CRM, similar to Salesforce CRM, to manage client engagement records. - Designed new Case Management System to integrate into existing Microsoft tools, this would improve the accuracy of the data captured on cases, improved Communication and improved AQS compliance by about 25%. - Reviewed and improved existing case management system by tracking and reporting on individual advisor case management. - Building internal SharePoint site for Advice Team, including sections for knowledge base, case studies, performance reports built from Power BI data, evaluation forms, client registration forms, useful links, and more.- Building new onboarding checklist along with internal SharePoint Staff Hub making all relevant staff related information including policy and procedures available in one space. - Implemented new telephone system integrated into Microsoft Teams, allowing greater control over client engagement, being able to capture phone conversations with clients and external organisations. - Create regular Monitoring and Evaluation Reports for stakeholders. - With my own case load I contributed to the service delivery. - Providing Safeguarding Lead responsibilities for Advice Team working with clients. Introducing safeguarding training to the organisation for advisors.

Maternity Cover responsible for recruiting, training, and supporting volunteers and peer mentors to pre-Covid status. Developing protocols and implementing supervising structures, designing, and delivering accredited training modules and providing on-the-job support and professional guidance. Managing volunteer case work and help to develop and deliver Peer Mentoring Programme. Working closely with healthcare professionals such as GPs and social services, in communities. - Delivered three cycles of 10-week accredited L2 Award in Peer Mentoring, qualifying more than 24 peer mentor volunteers this training included Safeguarding training. - Providing safeguarding responsibilities for volunteers and peer mentors while working closely with safeguarding lead. - Facilitated training support for other peer mentor and volunteer manager to deliver training. - Championing peer mentor volunteer roles across three London boroughs through role development and implementation. - Placing over 10 volunteer mentors to engage with service users across multiple projects and teams. - Mentored and coached volunteers to employment with organisation. - Coordinate with National Volunteer and Peer Support manager facilitating Volunteer Manager, peer support meetings. - Fundraising, equipping, setting up and producing 4, hour long podcast sessions with staff, volunteers, and service users, on topics of recovery. - Organised peer mentor network events with other location managers to support Turning Point events related to recovery. - Use Turning Point CRM, similar to Salesforce CRM, to manage client engagement records. - Create quarterly and annual Monitoring and Evaluation Reports for stakeholders.

Developing volunteering experience, evaluating peer mentor project, training material, induction and delivery. Line manages volunteers - peer mentors with case load and provide supervision. Onsite supervisor for Social Work students. - Created systems and processes to manage volunteer data for analysis and report to senior management meetings through Bluedoor CRM. - Supported the digital marketing with graphic design and web development and website content creation including social media content and marketing distributing newsletters to over 200 volunteers. - Developed new volunteer experience for volunteer programme by developing 5 new volunteer roles to support existing projects. - Identifying opportunities to improve volunteer recruitment and onboarding increasing the efficiency of onboarding by more than 60%. - Processing more than 10 applications per month, training more than 20 volunteers & peer mentors per quarter, included Safeguarding training. - Successfully transitioning in-person support groups to online formats during the COVID-19 pandemic, ensuring enhanced user experience through continuity of services and support for clients. - Managed peer mentor project helping to over 40 peer service users, prior to covid/lockdown. Numbers increased to over 100 service users accessing phone, online, and walk and talk sessions during lockdown. - Provided onsite supervision to 4 Social Care students for their student placement, providing mentoring and coaching on learning and professional development. - Providing safeguarding responsibilities for volunteers, peer mentors, and social work students as Deputy safeguarding lead. - Facilitated successful completion of the Investors in People and NCVO quality marks. - Mentored and Coached peer volunteers to employment with TBMind. - Create quarterly and annual Monitoring and Evaluation Reports for stakeholders. - With my own case load I contributed to the serve by mentoring/coaching over 50 service users.

Coordinate service delivery of the FIF West coaching and mentoring service, supporting children and young people. Recruit volunteers, Line manage part time workers and volunteers. Promote the service within the West Essex Area. Working with families and schools to ensure the success of the coaching/ mentoring relationship. Work with mentees to develop social and personal skills according to goals set by young person. - Worked with over 15 schools in the West Essex area developing working relationships with SENCO for effective referral process. - Managing small team of peer mentors and volunteers to deliver mental wellbeing, social and emotional wellbeing mentoring to children and young people. - Delivering peer mentoring and coaching to over 100 service users. - Create quarterly and annual Monitoring and Evaluation Reports for stakeholders. - Providing Deputy safeguarding responsibilities within the service.

Developing St Stephens Community Trust youth provision, by implementing structured session delivery through planned activities, implemented peer mentor program, and support CEO with organisational development and reporting to funders and stakeholders. - Developed youth engagement programme for socio economic deprived area, delivering sessions to two different age groups of 35+ young people per group. - Consulting to the CEO on operational issues, HR, Health and Safety, Child Protection, ands Safeguarding to name a few. - Recruited and managed 3 support staff to deliver youth engagement activities. - Planned, implemented, and managed weekly outreach activities in the community.

Gateway Connect (GC), a charity serving the local community by providing social and personal development to students who are disengaged from education through formal and informal education under the supervision of the board of trustees, my main achievements but not limited to included. - Delivered overall annual business aims ensuring teams meet delivery targets through daily informal and monthly formal supervision to staff. - Developed systems to ensure formal and informal curriculum programme reduced expenditure budget by 10% and 90%+ of participants successfully completed their agreed outcome targets. - Leading the delivery team of more than 20 staff and volunteers providing effective support and mentoring through daily feedback and direction. - Supervising as practice manager for 4 social work students on work placement providing mentoring and professional and reflective supervision. - Maintaining good working relationships with all schools, clients, and partners, increasing referral rates by 7% increasing income and creating financial stability for organisation.- Leading the organisation strategic direction and scope through creation of a business succession plan to adapt the business from a private company to an alternative provision free school, in support of growing need in community and financial sustainability. With the first bid being successful to gain an interview with DfE (Department for Education). Also gaining support for new free school business model from local MP Jackie Doyle-Price after she visited the site.

- Implemented a higher level of delivery outcomes for young people by including Level 2 qualifications to existing Level 1 qualifications, quality assuring delivery through internal and external evaluation, while continually supporting staff to develop new skills and understanding to ensure the continued growth of the organisation by delivering to market needs. - Worked closely with external verifiers to ensure qualification requirements are met through detailed schemes of work, lesson plans and continued evaluation of work students produced, including meeting with OFSTED representatives. - Being the key contact for stakeholders I built trusting relationships with parents, students, head teachers and local authority commissioners. - Managing external suppliers I developed the Health and Safety policies and procedures, I was responsible for ensuring the safety off all staff and students on and off site by ensuring staff is aware of all safeguarding and child protection issues. Including risk management procedures for on-site curriculum activities and of-site social and personal development programme activities. Managing sensitive data securely through office administration procedures and developing a succession plan to secure business continuity. - As representative I met with local and national groups including local authority and Youth Achievement Foundation (UK Youth) - Recruiting staff and facilitating induction, providing daily feedback and direction in the form of verbal and written reports, in addition to training staff on emotional support and analysing behaviour of the students.

• Developing innovative social media strategies for clients to enhance achievement in relation to corporate goals and raise the brand awareness to new clientele. • Producing video and audio products for internal and external use alongside the social media marketing strategies. • Researching marketing strategies, encompassing study into the design and delivery and potential success and impact on revenue.

Completed full time BA degree in Digital Film Making while working full time.Managed daily office administration regarding outstanding filing and organising delivery and collection of filing storage from off site storage contractor for the Recovery and Reorganisation department.Designed process for managing and filing recorded correspondence that streamlined the workflow, improved data management and record keeping system, leading to reduced cost to the department.Trained users on new data management and record keeping system.

Setting up a new bakery and implementing the operational systems for the large-scale production line.Managed building suppliers and contractors on delivery and deadline, ensuring the premisses refurbishment was delivered on time and on budget to accommodate a new product line that doubled existing production.

Managed clients move from E-data to INCE New Media after E-data entered into voluntary administration.Successfully transferred client relationships to new service delivery provider by pre-empting client issues and introducing new client relationship manager to the relationship.

Managed development of online tools and projects for clients’ corporate communications and marketing, including web design and development for clients online communication needs in line with online communication strategies.Developed a promotional competition linked by in-store and online tool for restaurant franchise that increased web traffic by 60% and foot traffic by 35% in restaurant while collaborating with two existing brands.Trained clients on an in house Content Management Systerm that allowed clients to post their own financial press releases.

Developed successful working relationships with clients and production team and managed client requirements and production team output.

Reported directly to CEO on production quality and volume, streamlined production process and increased turnaround speed of production to one day.Managed a team of eight staff members, through scheduled staff timetable according to availability, skill and knowledge levels for projects while adhering to company policy on handling clients sensitive financial information safely and securely, ready for PR and marketing release.Created better understanding of production for Client Relationship Management team by providing training in basic web design and development, which had a positive impact on the relationships with clients.Trained part time as a Method Actor.

Designed and Developed clients investor relation web site content, based on unpublished annual and interim report financial data.Developed skills and relationships to move into Production Manager role, when role was created due to company growth.Designed and Developed more that 50 individual financial investor relation, information websites for client listed on the JSE (Johannesburg Stock Exchange)Completed part time courses in Web Site Development, Adobe Flash and Director Design.