I am a Service Delivery Manager at Giza Systems, a leading systems integrator in the Middle East and Africa, with over 25 years of experience in the telecom industry. I hold an MBA degree and several certifications, such as ITIL 4 Foundation, DITS, and COBIT19. My core competencies are OSS, QoS, DPI, CEIR, and EIR, and I specialize in network inventory and performance monitoring.My mission is to ensure that the service levels are met when providing solutions to our clients and partners, and to build service relationships with them. I manage the implementation and support of various OSS projects across different countries and technologies, such as the Quality of Service project in NTRA Egypt, the Invigo CEIR project in NTRA Egypt, the DPI projects using Sandvine and Embedway, the 6D EIR project in TTCL Tanzania, and the Oracle PIC solution in Ethio Telecom Ethiopia. I use my skills in RCA, CTM, and BSS to ensure the quality, efficiency, and security of the network and service operations. I work with a diverse and talented team of engineers, designers, and consultants, and I collaborate with vendors, customers, and stakeholders to deliver successful outcomes and solutions.
Listed skills include Telecommunications, Cisco Technologies, Sql, Ip, and 15 others.