Walid Ayoub Email & Phone Number

At Smart IMS, we specialize in providing flexible, scalable, and affordable IT solutions tailored to the needs of small to medium-sized businesses (25-100 employees) and non-profit organizations. Our services are designed to help you maximize your IT capabilities without the burden of significant upfront investments, allowing you to pay only for what you use and supplement your existing IT staff with expert support. Some of the services we offer include:- Infrastructure as a Service (IaaS)- Help Desk Support- Advanced Cybersecurity Services- And Much MoreWhy Choose Smart IMS?Flexible, Pay-As-You-Go Pricing: Avoid large upfront investments and pay only for the services you use, making our solutions accessible and affordable.24/7 Global Support: Benefit from instant, round-the-clock support from our team of IT professionals, ensuring your operations run smoothly at all times.Tailored Solutions for Every Need: Whether you are a startup, small business, non-profit, or government entity, our services are designed to meet your specific needs and challenges.By partnering with Smart IMS, you unlock the potential of a world-class IT support team, ensuring your organization can grow and thrive without the usual constraints and costs of managing IT in-house.

Greater New York City Area

● Led the IT division to align its strategy with the overall mission of Human RightsWatch across 50+ countries, overseeing a team of 1200+ staff, consultants, andinterns.● Spearheaded a hybrid cloud strategy and integration of collaboration, ERP, CRM,and data integration systems based on Azure Synapse Analytics & Azureplatforms.● Designed and implemented workflows to enhance program data sharing andutilization across various divisions.● Orchestrated the development and implementation of an IT business continuityplan, including the establishment of three mirrored and load-balanced datacenters across the US and London.● Guided the development and implementation of a comprehensive security planencompassing big data security, high-powered analytics, threat intelligence, andcompliance support.● Ensured compliance with top data compliance standards, including GDPR, PCIDSS, and ISO 27xxx.Key Achievements: • Transformed the IT operation from the cloud to become a digital native operation • Successfully migrated the entire IT operation to the cloud• Setup Follow The Sun model to allow for non stop operations between normal business hours globally

New York, New York, United States

- Provided overall management of Helpdesk, Network, Security, and Collaborative IT services- Designed, planned, and implemented a private MPLS network spanning 18 countries- Created the IT business continuity plan, including three mirrored and load balanced data centers with fail over capabilities across the US and London- Maintained compliance with the top 10 data compliance standards including GDPR, PCI, DSS, and ISO 27xxx- Planned various work flows for all program divisions to share and make use of their program data- Captured massive amounts of diverse and rapidly changing security-relevant data and pivoted on terabytes of data in real time, executing forensic investigations.- Created an incident response team to optimize the response for our various digital services

New York, New York, United States

- Installed and implemented all systems including a perimeter private network comprised of Cisco Pix Firewall, VPN, Cisco routers, and Cisco switches- Implemented SharePoint Services for Intranet and file collaboration purposes- Established a global access wireless network

New York, New York, United States

- Administered a Global Area Network that linked, New York, D.C., Los Angeles, the UK, Belgium, and other remote offices worldwide.- Managed a multi-platform system including Novel, Windows, Linux, and a PBX Phone system using multiple T1 lines to connect offices- Developed a network manual for the users of the HRW network- Supervised a training program for a staff of 200 users, with training on popular software, network security, and efficient use of network technology.

- Maintained two networks and supported personnel by troubleshooting hardware/software problems as they arose- Designed and implemented a Network Upgrade from Novell 2.15 (50 users) to 3.11 (100 Users)-Developed a tracking system in dBase for the training institute to track student attendance records and registrations-Created an accounted receivable program to invoice and track outstanding accounts-Built a database for incoming laboratory air samples for analysis and automated invoicing upon completion of laboratory work.

Ms, Telecommunication & Information Management

Activities and Societies: IEEE Communications society IEEE Computer Society

Bs, Engineering Science