Walid Elsayed Email & Phone Number

Cairo, Egypt

• Roles & Responsibilities,
• Review daily & monthly AML reports in order to maintain CIB’s legal position & mitigate potential risk
• Direct all operational aspects including distribution operations, customer service, & human resources
• Focus on attracting new to bank customers for different segments
• Develop the branch plan in alignment with the overall Consumer Banking strategy
• Support the sales and service staff in attracting new to bank customers from different segments

Cairo, Egypt

• Roles & Responsibilities,
• Implement the budgeted sales targets and revenue growth by managing the sales and service team
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Support the sales and service staff in attracting new to bank customers from different segments
• Network to improve the presence and reputation of the branch
• Marketing a wide range of bank’s products, and deepening the relationship with customers.

Cairo, Egypt

• Roles & Responsibilities,
• Manage efficiently the portfolio of customers designated, Acquire NTB customers, Enroll
• Build and manage relationships, identify, and cultivate potential leads
• Upgrade existing customers along with cross selling all exclusive products to the customer
• Develop, implement, and manage a marketing and lead generation strategy
• Review reports provided from Quality Assurance Department & Call Centre

Cairo, Egypt

• Roles & Responsibilities,
• Manage & upgrade portfolio of existing Plus Customers & acquire NTB along with cross selling
• Recommending banking services based on the needs of the client
• Track Plus customers’ inflows and outflows on daily basis and contact customers
• Speaking with clients to resolve any issues or answer any questions
• Ensure that a consistently high level of customer service is maintained by effectively dealing with CIB

Cairo, Egypt

• Roles & Responsibilities,
• Provide customers with basic information on all Bank’s products/services
• Help customers open and manage their bank accounts and finances
• Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities
• Present financial products and services to existing and prospective customers
• Track customers’ inflows and outflows and contact customers

Cairo, Egypt

• Roles & Responsibilities,
• Work closely the Program Director to provide support to all ENACTUS Teams.
• Conduct visits to all teams for training new members recruit after ENACTUS Egypt Leadership training.
• Follow-up the students projects and randomly select projects to visit and audit.
• Assist the new ENACTUS teams to package their projects, i.e. annual report and presentation.
• Make sure that all teams submit the mandatory reports to compete according to ENACTUS HQ regulations.

Cairo, Egypt

• Roles & Responsibilities,
• Conduct QC (quality control) checks on documentation
• Review Standard Operating Procedures (SOPs).
• Implement new SOPs
• Conduct internal audits
• Write audit reports, non-conformance and corrective action reports

Cairo, Egypt

• Roles & Responsibilities,
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies