It Help Desk Technician Ii
Current- Providing tier 1 and tier 2 desktop support to 8 major mortgage companies in the United States- Addressing escalated tickets and helping tier 1 technicians troubleshootActive Directory/ O365 account creation and workstation setupWindows Server Administration 2019, 2022 (Active Directory management, Group Policy creation, NTFS file permissions, enterprise printer deployment)- Install and troubleshoot client VPNs to Cisco Asa, Asav, and Forticlient Firewalls - Microsoft 365 Administration (Exchange, SharePoint, Teams, Intune, and Security Administrator)- Installing and troubleshooting client AVDs through Nerdio admin portal- Deploying patches to endpoint devices and servers to ensure 100% compliance- Reviewing and responding to unclassified/blacklisting app install alerts from SentinelOne- Vendor communication- Experience with ConnectWise, SentinelOne, Ultatel, Ingram