Helping this digital marketing agency set learning targets, evolve learning processes, and implement Agile practices.Winner Ad Age, #1 Best Place to Work 2023.

knackit.io is a small, fast, and Agile consultancy that combines deep AI insights with real-world application to create unparalleled learning experiences. We are dedicated to driving both people and revenue growth as a unified endeavor. Our rapid prototyping and exacting standards ensure that every learning solution is tailored to meet the evolving needs of our clients, with immediate impact on their work.

Scaled from ~50 to ~150 eCommerce growth professionals while transitioning to a remote workforce.Measured and optimized outcomes according to Phillips et al framework, drive 80%+ utilization and 75+ NPS.Created coaching tools, approaches, developed a common language and experience for personal development.Leveraged the talents and passions of executives, managers, directors, employees, and freelancers to drive learning and development forward.

Made learning outcomes and satisfaction measurable for the first time.Achieved overall NPS of 76.Drove 40% improvement pre-to-post-assessment on average.Built 108 units across 37 courses for onboarding, development, and leadership.Doubled the company's size onboarding 57 new employees.Built a knowledge base and published 405 articles.

Managed a team of 8 training managers using Scrum/Agile practicesImproved employee engagement metrics year-over-year every year to become an industry leader in engagementUsing custom web apps, an open source LMS, and cutting-edge ID and UX principles rebuilt training for 3000 employees and:-Reduced platform expenses by approximately 90%-Reduced time to start for new employees from days to seconds-Reduced time for mentor matching from days to seconds-Improved student-rated teacher excellence for new teachers by 20%, with new teachers now exceeding the average performance for their cohorts-Accelerated build and release of new courses to ~2 weeks rather than twice per year

Operated development programs with a reach of thousands of employeesDeveloped and launched a lightweight, high-power communication site for ongoing development, resulting in a weekly-or-faster communication cadence rather than quarterly

Taught and tutored hundreds of LSAT, GMAT, and GRE studentsStudent-rated excellence of 100% versus 73% national average2011 Teacher of the Year for the I-25 Corridor (CO/WY/NM)

Acted as a representative from the graduate student community to the University of Colorado Student Government and vice-versa.

Trained 1Ls on study habits, test-taking, stress reappraisal, issue spotting, and other useful non-content law school skills.

Investigative intern analyzing, investigating, and rendering decisions on HIPAA and Civil Rights complaints against healthcare providers.

Inventory management, writing product descriptions, correspondence.

Sold, built, and repaired PCs and accessories. Kept sales records and conducted in-store advertising.Managed all aspects of business in owner’s absence at age 14-16.