Enboarder is the industry’s only People Activation Platform, designed to inspire action and truly engage your people, enabling you to transform your people programs into simple, science-based, human-centric journeys. Whether it’s onboarding, learning and development, change management, diversity and inclusion, or employee transitions, we’ve reimagined HR programs to create natural sequences that match your people’s journey. ∙ Led global initiatives, resulting in a 15% decrease in… Show more Enboarder is the industry’s only People Activation Platform, designed to inspire action and truly engage your people, enabling you to transform your people programs into simple, science-based, human-centric journeys. Whether it’s onboarding, learning and development, change management, diversity and inclusion, or employee transitions, we’ve reimagined HR programs to create natural sequences that match your people’s journey. ∙ Led global initiatives, resulting in a 15% decrease in employee ramp rate and upselling three keyaccounts, contributing to an additional $350,000 ARR.∙ Identified cross-sell opportunity, expanding into two untapped departments, generating an extra$200,000 in revenue.∙ Manage North America's largest customer logos, worth approximately $3 million in ARR, achievinga 96% customer retention rate.∙ Participating in the Aspire Leadership program, which is aimed at helping leaders master themindset and awareness to be influential.∙ Continuously improving the customer experience and onboarding process, resulting in an 8%increase in adoption rate and a 50% faster onboarding time.∙ Advocating for customers to serve as references, actively engaging them in case studies, webinars,and facilitating new logo referrals.∙ Joined during the Series A funding stage and actively contributed to the company's growth throughSeries B. Show less

Anagram is a cloud-based software service helping vision care professionals and patients simplify the insurance process for receiving out-of-network care.∙ Onboarded, coached, and developed customer strategies to achieve a 90% activation rate within60 days.∙ Exceeded retention, satisfaction, NPS, and reference KPIs by 10% within my first quarter.∙ Transformed the team from reactive escalation management to a proactive team centered on churnmitigation, product adoption… Show more Anagram is a cloud-based software service helping vision care professionals and patients simplify the insurance process for receiving out-of-network care.∙ Onboarded, coached, and developed customer strategies to achieve a 90% activation rate within60 days.∙ Exceeded retention, satisfaction, NPS, and reference KPIs by 10% within my first quarter.∙ Transformed the team from reactive escalation management to a proactive team centered on churnmitigation, product adoption, and customer advocacy.∙ Developed and launched Anagram’s Customer Success webinar series∙ Assisted in implementing an internal feedback loop, reducing support tickets by 30%.∙ Facilitated and led QBRs, spotlighting the ROI Anagram delivers in alignment with the client'sbusiness goals and objectives. Show less

TravelBank is a modern all-in-one travel and expense app. As one of the first 60 employees, I have quickly become the ‘owner of many hats’ with the ability to help influence the product to evolve with our customers.∙ Enhanced CS Department by establishing KPIs and creating a leadership development plan forstaff.∙ Implemented onboarding tools, reducing time-to-revenue and increasing time-to-value forcustomers.∙ Operationalized the Sales to Customer Success handoff… Show more TravelBank is a modern all-in-one travel and expense app. As one of the first 60 employees, I have quickly become the ‘owner of many hats’ with the ability to help influence the product to evolve with our customers.∙ Enhanced CS Department by establishing KPIs and creating a leadership development plan forstaff.∙ Implemented onboarding tools, reducing time-to-revenue and increasing time-to-value forcustomers.∙ Operationalized the Sales to Customer Success handoff, resulting in a 20% increase in futurecustomer adoption.∙ Created enablement tools, increasing ramp rates from 30% to 70% within the first 90 days.∙ Managed the post-sale lifecycle for TravelBank's largest customers, overseeing 11 clients totaling$4 million.∙ Analyzed customer product behavior to enhance user experience and drive feature adoption.∙ Ensured financial and growth goals were met, including reporting weekly progress against goals tothe CRO .∙ Joined during the Series B funding stage and actively contributed to the company's growth throughSeries C and acquisition. Show less

Corporate Traveler provides a dynamic blend of expert travel management services and technology to over 6,000 businesses in the United States.∙ Implemented strategies designed to increase policy adoption rates and reduce expenditures for a$9M account portfolio, growing existing business by 27.3% over three years∙ Managed a team of 6 consultants, exceeding monthly sales targets and KPIs.∙ Facilitated monthly one-on-one meetings to evaluate performance, provide feedback… Show more Corporate Traveler provides a dynamic blend of expert travel management services and technology to over 6,000 businesses in the United States.∙ Implemented strategies designed to increase policy adoption rates and reduce expenditures for a$9M account portfolio, growing existing business by 27.3% over three years∙ Managed a team of 6 consultants, exceeding monthly sales targets and KPIs.∙ Facilitated monthly one-on-one meetings to evaluate performance, provide feedback, andencourage a sense of career ownership, resulting in five team members advancing to managementpositions within the company∙ Sourced, negotiated, and managed third-party supplier relationships, programs, and contracts,working to evaluate requirements, address challenges, and ensure expectations were met,delivering a 17% annual cost savings for clients∙ Successfully retained 100% of client accounts, expanding the scope of business and offering astrategic direction for current and future engagements while supervising the customer life cycle todeliver value. Show less