Amanda Petersen Email & Phone Number

Greater Seattle Area

Greater Seattle Area

• Lead analyst in Store Development partnering with strategy, business stakeholders, technology, regional teams, and functional support organizations to accelerate and safeguard business process through delivery of.
• Leading a cross-functional team, as product owner, through prioritization of capabilities, requirements gathering, processes mapping, sprint planning, user acceptance testing, and delivery of tool enhancements/.
• Partnering with market planning, business leaders, and users to determine vision for business critical tools and driving solutions to meet business needs
• Training, coaching and mentoring analysts to ensure system support meets established best practices and defined service agreements
• Contributing to and driving change management and training efforts for a large system replacement project impacting 500+ internal Starbucks users and 1,000+ external suppliers performing procurement, contracting.

Seattle

• Contribute to store development by providing business expertise to develop, deliver, sustain, and support critical business systems and processes for Business Planning and Strategic initiatives. Collaborate with.
• Leading a cross-functional project team through the design, development, and launch of a business critical application support strategy and market planning
• Gathering, documenting and prioritizing business requirements to organize agile sprints of development and deliver capabilities meeting business needs
• Documenting test cases and lead user acceptance testing to identify system bugs and collaborate with development to identify resolution
• Developing system documentation outlining tool capabilities and business process to support system administrators and end users
• Organizing and delivered hands-on training to 16 regional offices using virtual technologies to support deployment and use of the application

Greater Seattle Area

• Responsible for managing and overseeing first line system support for geographic information system (GIS) used by 900+ global partners to support real estate market planning and development strategies. Responsibilities.
• Monitoring user reported issues, facilitating resolution to meet defined service level agreements (SLAs) and ensuring minimal impact to the business and end users. Tasks included but were not limited to: o Monitoring.
• Developing and delivering recurring training to support Company Operated and Branded Solutions/Licensed Stores business units to ensure accurate and consistent use of tool
• Partnering with business representatives to identify needed tool enhancements and collaborate with technology and business intelligence teams to prioritize and deliver solutions meeting business needs
• Developing and maintaining system documentation and procedures to ensure sustainable process for tool is established to onboard and cross-train team members

• Clinical operations consultant focused on care management process redesign, improving patient throughput and implementing decision support technologies. Responsible for leading team through implementation of the.
• Leading job shadow efforts to understand current business process, gather pain-points, document as-is process and align with client stakeholders on opportunities to improve and accomplish organization goals
• Organize, train, and lead 200+ hospital staff through process improvement changes in partnership with client stakeholders
• Lead implementation of proprietary reporting tool and dashboard to support weekly performance and accountability check-ins with staff and stakeholders and to help improve decision making o Collecting, organizing the.
• Mentor, coach and support immediate team members and hospital leaders to ensure understanding of solution opportunities and speaking to improvements realized through implementation of the patient progression methodology

• Field analyst focused on process redesign, client relationship management, supervision of junior analysts, and analytical support for multiple consulting engagements with large healthcare provider clients (Tucson.
• Leading assessment initiatives at prospective client sites to identify opportunities for improvement and recommend solutions to resolve or minimize business challenges and meet organization goals
• Leading customer observations and interviews to develop process flow mappings to understand business environment, cultivate strong partnerships, and recommend change management initiatives to achieve organization goals
• Developing training materials, organizing and leading education sessions and communicating system changes to 200+ employees at each client site to support process improvements initiatives focused on tool utilization
• Organizing and performing complex data extraction, validation and analysis from reporting tools on a weekly basis to identify trending and opportunities for process improvement
• Reviewing, training, coaching and mentoring client counterparts and stakeholders to review weekly performance reports, identify opportunity areas and present action steps to improve in identified metrics

Wellspring+Stockamp, Huron Healthcare

• Technical support analyst responsible for maintaining client relationships, investigating reporting anomalies, identifying solutions, and leading implementation of ongoing system enhancements. Efforts ensured data.
• Leading monthly cross-functional check-ins with technical hospital representatives to review health of reporting tools and implemented methodology
• Collaborating with hospital staff to map current-state and future-state processes to identify necessary reporting changes to ensure data accuracy
• Using Microsoft SQL Server Management Studio to troubleshoot, develop, test, deploy, and validate customizations needed to reflect business changes in reporting
• Leading change management efforts with hospital staff to ensure awareness of reporting changes and to highlight anticipated impacts in reporting trends

• Worked in Supplier Management assisting Senior Procurement Agents with purchasing and contracting commercial airplane parts.
• Hosted and attended both client/supplier facing and internal team meetings
• Developed presentations and completed analysis to support long term contracting agreements
• Assisted with maintaining open communication with Boeing Suppliers
• Lead multiple Boeing Supplier training's focusing on Boeing’s new Open Order Tracking System
• Represented Boeing while working directly with representatives from Boeing suppliers