Amanda Petersen Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Lead analyst in Store Development partnering with strategy, business stakeholders, technology, regional teams, and functional support organizations to accelerate and safeguard business process through delivery of systematic improvements enabling critical business activities. Responsibilities include balancing multiple projects and business requests, driving delivery of tools and solutions on time and within budget and collaborating with cross-functional teams to support change management, training, and sustainment of delivered solutions. Accountable for:• Leading a cross-functional team, as product owner, through prioritization of capabilities, requirements gathering, processes mapping, sprint planning, user acceptance testing, and delivery of tool enhancements/ customizations supporting support 900+ global users in 74+ markets• Partnering with market planning, business leaders, and users to determine vision for business critical tools and driving solutions to meet business needs • Training, coaching and mentoring analysts to ensure system support meets established best practices and defined service agreements• Contributing to and driving change management and training efforts for a large system replacement project impacting 500+ internal Starbucks users and 1,000+ external suppliers performing procurement, contracting, financial management and asset management activities

Seattle

Contribute to store development by providing business expertise to develop, deliver, sustain, and support critical business systems and processes for Business Planning and Strategic initiatives. Collaborate with cross-functional teams to identify and design process improvements that minimize impact to organization requirements and the integrity of available data. Serve as product owner for the continuous design, development, and sustainment of a geographic information system (GIS) used by 900+ global users. Responsible for:• Leading a cross-functional project team through the design, development, and launch of a business critical application support strategy and market planning• Gathering, documenting and prioritizing business requirements to organize agile sprints of development and deliver capabilities meeting business needs• Documenting test cases and lead user acceptance testing to identify system bugs and collaborate with development to identify resolution• Developing system documentation outlining tool capabilities and business process to support system administrators and end users• Organizing and delivered hands-on training to 16 regional offices using virtual technologies to support deployment and use of the application• Establishing foundation and structure for long term sustainment and continuous improvement of business systems

Greater Seattle Area

Responsible for managing and overseeing first line system support for geographic information system (GIS) used by 900+ global partners to support real estate market planning and development strategies. Responsibilities included:• Monitoring user reported issues, facilitating resolution to meet defined service level agreements (SLAs) and ensuring minimal impact to the business and end users. Tasks included but were not limited to: o Monitoring and managing system access for 900+ global users o Monitoring system performance, escalating as needed, and managing user communication o Maintaining systems documentation and procedures o Maintaining ongoing log of system updates and maintenance o Collaborating with IT, Business Intelligence (BI) and/or other cross-functional teams to facilitate timely issue resolution to ensure minimum impact to business o Resolving customer requests by clarifying the issue, identifying root cause of a problem, identifying and explaining the best solution, escalating when needed and following up to ensure resolution• Developing and delivering recurring training to support Company Operated and Branded Solutions/Licensed Stores business units to ensure accurate and consistent use of tool• Partnering with business representatives to identify needed tool enhancements and collaborate with technology and business intelligence teams to prioritize and deliver solutions meeting business needs• Developing and maintaining system documentation and procedures to ensure sustainable process for tool is established to onboard and cross-train team members

Clinical operations consultant focused on care management process redesign, improving patient throughput and implementing decision support technologies. Responsible for leading team through implementation of the patient progression solution at three large hospitals across the United States. Implementation included collaborating with cross-functional teams, client groups and stakeholders to identify opportunities to streamline process and hold teams accountable towards contributing to cost savings and a decrease in patient length of stay. Responsibilities included:• Leading job shadow efforts to understand current business process, gather pain-points, document as-is process and align with client stakeholders on opportunities to improve and accomplish organization goals• Organize, train, and lead 200+ hospital staff through process improvement changes in partnership with client stakeholders• Lead implementation of proprietary reporting tool and dashboard to support weekly performance and accountability check-ins with staff and stakeholders and to help improve decision making o Collecting, organizing the tracking requirements from 5 cross-functional teams to ensure accurate delivery and reporting solutions o Lead troubleshooting and analysis efforts on behalf of project teams to ensure successful implementation of reporting tools• Mentor, coach and support immediate team members and hospital leaders to ensure understanding of solution opportunities and speaking to improvements realized through implementation of the patient progression methodology

Field analyst focused on process redesign, client relationship management, supervision of junior analysts, and analytical support for multiple consulting engagements with large healthcare provider clients (Tucson Medical Center, Stanford Hospital & Clinics, Virginia Hospital Center). Partnered with client stakeholders and project team members to implement reporting tools, transactional tools and lead process changes in patient care, patient placement, transportation and housekeeping areas. Responsible for:• Leading assessment initiatives at prospective client sites to identify opportunities for improvement and recommend solutions to resolve or minimize business challenges and meet organization goals• Leading customer observations and interviews to develop process flow mappings to understand business environment, cultivate strong partnerships, and recommend change management initiatives to achieve organization goals• Developing training materials, organizing and leading education sessions and communicating system changes to 200+ employees at each client site to support process improvements initiatives focused on tool utilization• Organizing and performing complex data extraction, validation and analysis from reporting tools on a weekly basis to identify trending and opportunities for process improvement• Reviewing, training, coaching and mentoring client counterparts and stakeholders to review weekly performance reports, identify opportunity areas and present action steps to improve in identified metrics

Wellspring+Stockamp, Huron Healthcare

Technical support analyst responsible for maintaining client relationships, investigating reporting anomalies, identifying solutions, and leading implementation of ongoing system enhancements. Efforts ensured data accuracy and supported leaders with making informed decisions to improve patient flow in large hospitals across the United States. Responsibilities included:• Leading monthly cross-functional check-ins with technical hospital representatives to review health of reporting tools and implemented methodology• Collaborating with hospital staff to map current-state and future-state processes to identify necessary reporting changes to ensure data accuracy• Using Microsoft SQL Server Management Studio to troubleshoot, develop, test, deploy, and validate customizations needed to reflect business changes in reporting• Leading change management efforts with hospital staff to ensure awareness of reporting changes and to highlight anticipated impacts in reporting trends

Worked in Supplier Management assisting Senior Procurement Agents with purchasing and contracting commercial airplane parts. • Hosted and attended both client/supplier facing and internal team meetings • Developed presentations and completed analysis to support long term contracting agreements • Assisted with maintaining open communication with Boeing Suppliers • Lead multiple Boeing Supplier training's focusing on Boeing’s new Open Order Tracking System • Represented Boeing while working directly with representatives from Boeing suppliers • Participated in and completed the Dale Carnegie Future Leaders Course