Architect and design scalable, secure, and performant technical solutions to address complex customer challenges and align with their long-term business goals.Serve as a trusted technical advisor, diving deep into clients' business contexts and technology landscapes to provide strategic guidance.Collaborate cross-functionally with sales, engineering, and support teams to drive customer success and product innovation.Develop and deliver technical content, including presentations, white papers, and workshops, to educate clients and industry peers.Conduct peer design reviews, improve team processes, and mentor junior team members.Identify product gaps and translate customer feedback into actionable requirements for engineering teams.Participate in customer-facing events and speaking engagements to showcase thought leadership and drive adoption of company technologies.Continuously stay updated on industry trends and best practices to provide cutting-edge solutions.

Developing efficient solutions sales team processes to provide complete technology solutions tailored to unique client needs. Driving 52% increase in billable professional service projects.Lead solutions sales team to 203% growth in annual sales revenue. Author effective professional service project scopes of work. Perform required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements.Provide security program development guidance and security service sales to achieve alignment with industry security frameworks and industry best practices. Present complex technical concepts to technical and non-technical audiences. Conduct vendor evaluations to identify effective service, solution, and security partners to provide maximum value to customers.

Manage virtualized and physical server infrastructure, including hardware and software. Maintain IT business systems, such as active directory, DNS, Office 365, system backups, and network security. Responsible for system monitoring, patching, and maintenance. Assisting in developing IT security policies. Provides Tier 3 support for end users.

Managed underlying infrastructure to support CIMCloud’s cloud-based ERP and eCommerce platform by developing and deploying VM baseline images, managing HyperV and SQL solutions across failover clusters, and updating switching and routing configurations. Technical point person for all backup and recovery solutions across multiple vendors and backup locations. Implemented centralized hardware monitoring solution for multiple data centers.

Systems Administrator - Field Engineer• Provide 100% reliability for all client backup solutions.• Provide installation, support, administration, and maintenance on all client networking and server systems.• Delivery of 24x7 availability for mission critical client systems.• Provide consultation on IT solutions to business needs.• Generate system documentation and tutorials; create and deliver client training materials.

Technical Support Specialist II (promoted from level I)• Preformed pre-sales technical solution consulting on enterprise solutions in a contact center environment.Dell Tech Support Champion (special role)• Oversaw four team leaders within the Dell channel portfolio. • Team lead for all Dell server, storage, and virtualization technologies. • Developed high-growth technical relationship with Dell and Ingram Micro.• Authored ROI reports to Dell detailing team successes, lead generation, and business enabling activities.

Technical Support Specialist – Ulster County Community College• Contributed to team receiving highest rank in customer service out of 120 managed sites within Ellucian.• Managed quoting and procurement of all IT assets as well as inventory and allocation.• Developed and implemented deployment solutions for desktop and server systems

IT Technician• Developed inventory management procedure.• Preformed service calls to contract support clients on all server, networking and desktop systems.On-site Systems Administrator (promotion)• On-site management of IT department for Anaconda Sports Inc. and all remote sites.• Preformed system troubleshooting, new desktop deployment, asset procurement, email management, and network maintenance.