Lead and manage a wide variety of projects with complex scope and scale that requires solid collaboration and partnership with internal business partners, IT partners and teams• Act as primary point of contact for new feature requests/enterprise initiatives involving my product as well as urgent support issues• Define intake process for new feature requests• Act as project manager and solution architect for implementation of new features/initiatives• Define testing plans and rollout strategy for new processes and features• Establish a monthly business review process to track resource hours and report on KPIs• Provide 24x7 coverage for outages and high priority issues as well as root cause analysis and process improvement recommendations• Provide guidance on complex support issues and work with issue management team to identify trends and repeat issues• Train new employees and assign tasks and establish roles and responsibilities for the program team• Provide leadership and guidance to team members

Responsible for the execution of complex projects by studying and understanding clients’ requirements, identifying gaps between clients’ requirements and the scheduling functionalities, and defining solutions to bridge the gap. Work very closely with the Implementations and the Product Team and help in architecting the solution for the client implementation, identify feature gaps, work with the Product team to understand which features make sense and which should not be committed.

Responsible for coordinating the design, implementation and integration of new and existing applications. Work with IT staff, business partners and leadership to help them understand potential application functionality, development approaches, possible enhancements and process improvements. Work in a consultative role using advanced problem-solving and analytical skills to implement, upgrade and support complex systems. Proactively meet with stakeholders to design solutions to solve their business problems. Work with peers closely to develop system architecture standards. Function in a consultative role using advanced problem-solving and analytical skills to implement, upgrade and support complex application systems.

Provides advanced problem solving and implementation skills to implement, upgrade and support complex application systems. Ensures that all systems are fully tested before implementation into production. Documents and describes complex processes and procedures relating to current and future systems environments. Trains and educates users on system functionality and capability. Provides mentoring and training to junior application analyst staff in the areas of system analysis & design, specification development and documentation, end user training and CHI prescribed methodologies. Provides 24x7 level three application support on rotation as needed.

Primary role as an informatics analyst for the Medicaid operations department using a BI data model interface, SQL server management studio, TOAD, Microsoft Visual Studio BI, and Microsoft Access/Excel. Also perform UAT and training for a new encounters management application being implemented on state-by-state basis.

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Systems Analyst intern - Information Services DepartmentCreate and monitor table spaces using Oracle Client SoftwareTransfer files in UNIX environment using Perl Scripts

Code recalls for interactions with ITSS – a web-based intelligent tutoring system. Quality review of SQL Server interactions built into ITSS