Tiffany Walker Email & Phone Number

Alpharetta, GA, US

• Lead customer success initiatives, advocating for clients' data quality and privacy needs within the advertising ecosystem. Develop and execute strategies to ensure customer satisfaction, retention, and long-term value.
• Achieved 90%+ renewal rate among existing customers.
• Implemented company-wide project management system for internal functions and customer deliverables.
• Coordinated with marketing and product on go-to-market strategy

• Served as co-owner, leading variety of sales, account management, marketing, financial, operational, and growth strategy activities. Enabled smooth return-to-work transitions to ensure business continuity, reduce.
• Grew customer base by 800% in 3 years. Noteworthy clients include: Dropbox, Square, Stripe, Twitch, and Ubisoft Entertainment.
• Streamlined onboarding with HR partners and plan administrators to… Show more Served as co-owner, leading variety of sales, account management, marketing, financial, operational, and growth strategy activities. Enabled.
• Streamlined onboarding with HR partners and plan administrators to achieve high client satisfaction and utilization rates.
• Developed and presented high-impact workshops both in-person and virtually. Show less

Charleston, South Carolina Area

• Operated as founding member of organization, collaborating on development and execution of all business facets. Created engaging, practical content through blog articles, social media, online networking group, and.
• Featured on multiple media outlets including Great Day Washington (TV & online) and The Huffington Post.
• Early podcast producer. Hosted popular She Reaches podcast, downloaded 76K+ times with 124 episodes.
• Achieved recognition as iTunes New &… Show more Operated as founding member of organization, collaborating on development and execution of all business facets. Created engaging, practical content through blog articles.
• Achieved recognition as iTunes New & Noteworthy. Remediated lack of support for working women and mothers in professional roles.
• Interviewed best-selling authors such as Cal Newport (Deep Work), Lauren Smith Body (The Fifth Trimester), Andy Molinsky, PhD (Reach), and Caitlyn Collins, PhD (Making Motherhood Work). Show less

• Tasked with developing new mobile custom solutions, managing integration of company acquisition, and developing supporting sales and marketing materials to meet market needs.
• Oversaw integration of mobile assets from key acquisition into market ready mobile products via cross-functional cooperation.
• Drove product development from concept through launch by defining and managing the product roadmap, setting expectations with all relevant stakeholders.
• Proactively identified and… Show more Tasked with developing new mobile custom solutions, managing integration of company acquisition, and developing supporting sales and marketing materials to meet market needs.
• Proactively identified and resolved strategic issues that impaired the organization’s ability to meet its strategic, financial, and technical goals Show less

• Promoted to manage enterprise account teams across east and west coast territories with $25M quota. Ensured products met client needs and leveraged industry knowledge to envision future requests.
• Built and maintained senior level client relationships with strategic customers such as Disney, Electronic Arts, Hulu, and Universal Music Group.
• Guided team members in their day-to-day sales activity, ensuring effective win strategies, Salesforce forecasting, and pipeline… Show more Promoted to manage enterprise account teams across east and west coast.
• Guided team members in their day-to-day sales activity, ensuring effective win strategies, Salesforce forecasting, and pipeline management.
• Partnered with global sales leaders to implement coordinated sales strategies, tools, and processes with the US Sales team. Show less

• Drove complex global multi-million dollar sales cycles of subscription services and consultative solutions with large, strategic media and entertainment clients including ABC, ESPN, NBC Universal, and Viacom. Managed.
• Closed $16M+ multi-year deal, securing one of the largest contracts in company history. Negotiated renewal with strategic client (AOL).
• Oversaw high-performing client… Show more Drove complex global multi-million dollar sales cycles of subscription services and consultative solutions with large, strategic media and entertainment clients including ABC.
• Oversaw high-performing client success team of 10, coaching through challenges, providing professional development opportunities, and motivating strong performance.
• Grew strategic accounts by 30%+ YOY, negotiating multimillion-dollar contracts.
• Achieved President’s Club award for superior sales performance for 4 consecutive years. Show less

• Developed key media accounts, forging solid, strategic relationships with stakeholders. Built strong understanding of client businesses and recommended products that assisted in achieving customer goals.
• Led post-sales client success team of 5 responsible for onboarding, training, and support of portfolio of client accounts, driving key program outcomes such as utilization, client satisfaction, and retention.
• Managed client issues and escalations in collaboration with partner teams… Show more Developed key media accounts, forging solid, strategic relationships with stakeholders. Built strong understanding of client.
• Managed client issues and escalations in collaboration with partner teams such as data analytics, technology, product, and marketing.
• Established best practices playbook for customer lifecycle to reduce churn and increase ARR. Show less

Responsible for the design and execution of custom analyses for top 5 Internet properties including audience profiling and segmentation, search intelligence, and emerging online trends such as social media and mobile usage.

Bachelor'S Degree, International Business

Education record