Lead customer success initiatives, advocating for clients' data quality and privacy needs within the advertising ecosystem. Develop and execute strategies to ensure customer satisfaction, retention, and long-term value realization.● Achieved 90%+ renewal rate among existing customers.● Implemented company-wide project management system for internal functions and customer deliverables.● Coordinated with marketing and product on go-to-market strategy

Served as co-owner, leading variety of sales, account management, marketing, financial, operational, and growth strategy activities. Enabled smooth return-to-work transitions to ensure business continuity, reduce attrition after family leave, and increase employee engagement and satisfaction. ● Grew customer base by 800% in 3 years. Noteworthy clients include: Dropbox, Square, Stripe, Twitch, and Ubisoft Entertainment.● Streamlined onboarding with HR partners and plan administrators to… Show more Served as co-owner, leading variety of sales, account management, marketing, financial, operational, and growth strategy activities. Enabled smooth return-to-work transitions to ensure business continuity, reduce attrition after family leave, and increase employee engagement and satisfaction. ● Grew customer base by 800% in 3 years. Noteworthy clients include: Dropbox, Square, Stripe, Twitch, and Ubisoft Entertainment.● Streamlined onboarding with HR partners and plan administrators to achieve high client satisfaction and utilization rates.● Developed and presented high-impact workshops both in-person and virtually. Show less

Operated as founding member of organization, collaborating on development and execution of all business facets. Created engaging, practical content through blog articles, social media, online networking group, and weekly podcast episodes. ● Featured on multiple media outlets including Great Day Washington (TV & online) and The Huffington Post.● Early podcast producer. Hosted popular She Reaches podcast, downloaded 76K+ times with 124 episodes.● Achieved recognition as iTunes New &… Show more Operated as founding member of organization, collaborating on development and execution of all business facets. Created engaging, practical content through blog articles, social media, online networking group, and weekly podcast episodes. ● Featured on multiple media outlets including Great Day Washington (TV & online) and The Huffington Post.● Early podcast producer. Hosted popular She Reaches podcast, downloaded 76K+ times with 124 episodes.● Achieved recognition as iTunes New & Noteworthy. Remediated lack of support for working women and mothers in professional roles. ● Interviewed best-selling authors such as Cal Newport (Deep Work), Lauren Smith Body (The Fifth Trimester), Andy Molinsky, PhD (Reach), and Caitlyn Collins, PhD (Making Motherhood Work). Show less

Tasked with developing new mobile custom solutions, managing integration of company acquisition, and developing supporting sales and marketing materials to meet market needs.● Oversaw integration of mobile assets from key acquisition into market ready mobile products via cross-functional cooperation.● Drove product development from concept through launch by defining and managing the product roadmap, setting expectations with all relevant stakeholders.● Proactively identified and… Show more Tasked with developing new mobile custom solutions, managing integration of company acquisition, and developing supporting sales and marketing materials to meet market needs.● Oversaw integration of mobile assets from key acquisition into market ready mobile products via cross-functional cooperation.● Drove product development from concept through launch by defining and managing the product roadmap, setting expectations with all relevant stakeholders.● Proactively identified and resolved strategic issues that impaired the organization’s ability to meet its strategic, financial, and technical goals Show less

Promoted to manage enterprise account teams across east and west coast territories with $25M quota. Ensured products met client needs and leveraged industry knowledge to envision future requests. ● Built and maintained senior level client relationships with strategic customers such as Disney, Electronic Arts, Hulu, and Universal Music Group.● Guided team members in their day-to-day sales activity, ensuring effective win strategies, Salesforce forecasting, and pipeline… Show more Promoted to manage enterprise account teams across east and west coast territories with $25M quota. Ensured products met client needs and leveraged industry knowledge to envision future requests. ● Built and maintained senior level client relationships with strategic customers such as Disney, Electronic Arts, Hulu, and Universal Music Group.● Guided team members in their day-to-day sales activity, ensuring effective win strategies, Salesforce forecasting, and pipeline management.● Partnered with global sales leaders to implement coordinated sales strategies, tools, and processes with the US Sales team. Show less

Drove complex global multi-million dollar sales cycles of subscription services and consultative solutions with large, strategic media and entertainment clients including ABC, ESPN, NBC Universal, and Viacom. Managed and built relationships with accounts and partners, making solid and actionable recommendations. ● Closed $16M+ multi-year deal, securing one of the largest contracts in company history. Negotiated renewal with strategic client (AOL). ● Oversaw high-performing client… Show more Drove complex global multi-million dollar sales cycles of subscription services and consultative solutions with large, strategic media and entertainment clients including ABC, ESPN, NBC Universal, and Viacom. Managed and built relationships with accounts and partners, making solid and actionable recommendations. ● Closed $16M+ multi-year deal, securing one of the largest contracts in company history. Negotiated renewal with strategic client (AOL). ● Oversaw high-performing client success team of 10, coaching through challenges, providing professional development opportunities, and motivating strong performance.● Grew strategic accounts by 30%+ YOY, negotiating multimillion-dollar contracts.● Achieved President’s Club award for superior sales performance for 4 consecutive years. Show less

Developed key media accounts, forging solid, strategic relationships with stakeholders. Built strong understanding of client businesses and recommended products that assisted in achieving customer goals.● Led post-sales client success team of 5 responsible for onboarding, training, and support of portfolio of client accounts, driving key program outcomes such as utilization, client satisfaction, and retention.● Managed client issues and escalations in collaboration with partner teams… Show more Developed key media accounts, forging solid, strategic relationships with stakeholders. Built strong understanding of client businesses and recommended products that assisted in achieving customer goals.● Led post-sales client success team of 5 responsible for onboarding, training, and support of portfolio of client accounts, driving key program outcomes such as utilization, client satisfaction, and retention.● Managed client issues and escalations in collaboration with partner teams such as data analytics, technology, product, and marketing.● Established best practices playbook for customer lifecycle to reduce churn and increase ARR. Show less

Responsible for the design and execution of custom analyses for top 5 Internet properties including audience profiling and segmentation, search intelligence, and emerging online trends such as social media and mobile usage.