William Waller Email and Phone Number
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Accomplished technology leader seeking opportunity to apply strategic planning, innovation, business process improvement and technology skills to enhance and optimize your global business operations. Background: 25+ years of experience designing, developing and implementing solutions to support global organizational and business goals. Expert at team building, setting expectations, and creating and achieving strategic goals in growth companies. Excellent communicator with the ability to actively manage change.Core competencies include: • Customer Service and Call Center Strategy• Customer Satisfaction and Loyalty• Global Operations/Support • Information Technology Strategic Planning• Operational and Capital Budget Planning• Vendor Management/Negotiations• Business Systems Management• Application Development • Contract and SLA Management/Negotiations• Professional Services and Consulting• Project Management • Business/Partner Development
Kw Photography
View- Website:
- facebook.com/kirawinnellsphotography
- Employees:
- 1
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Chief Operating OfficerKw PhotographyIndianapolis, In, Us
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Sr. Director Of Operations And Support, Digital Health At Eli Lilly And CompanyEli Lilly And Company Apr 2019 - PresentUnited StatesFor 140 years, Eli Lilly and Company has been dedicated to meeting the healthcare needs of people in the United States and around the world. We address these needs primarily by developing innovative medicines—investing a higher percentage of our sales in research and development than any other major pharmaceutical company. Lilly is now evolving beyond medicines to a digital health model that combines medicines with devices and software to improve patient care outcomes. Digital Health serves as a strategic function in the design, delivery, and operation of digital solutions to enable patient use of connected solutions that integrate this into the broader healthcare and clinical trial delivery models. Lilly does this while maintaining the highest standards of patient safety, ethical practice, and data quality. -
Vice President, Customer Care And EnablementSharpen Sep 2017 - Oct 2018Indianapolis, Indiana AreaVice President of Customer Care and Enablement for a startup software company that provides cloud services (SaaS) for Contact Center operations. Responsibilities include the strategic planning, management and oversight of the Customer Support, Platform Enablement, and IT teams. Built an efficient and productive team using metrics to define Service Level Agreements and SLA Adherence utilizing Salesforce.com. Decreased mean-time-to-resolution by 70% in one year with an average Customer Satisfaction of 4.7/5.0. Created a Premium Support model to provide a “white glove” support experience for our customers, while generating additional revenue for the organization. In addition, provided oversight for compliance and IT adherence of industry and corporate policies. -
Vice President, Global SupportGenesys | Interactive Intelligence Feb 2012 - Feb 2017Indianapolis, Indiana AreaVice President of Global Support/Operations for a leader in cloud services for customer engagement, communications and collaboration. Responsibilities include the strategic planning, management and oversight of a 400+ employee Global Support and Operations organization. Accountable for managing a $140M global budget, while increasing revenue and margins consistently over the past 5 years. Built an Enterprise Support team to provide Support and Administration to our largest strategic customers. Assumed responsibility for a Managed Services team to provide world-class service, and grew revenue by 300% over the past 4 years. Work closely with Sales, Legal and Services to negotiate contracts, SLA’s, and close deals. -
Director Of Information TechnologyScale Computing Sep 2010 - Jan 2012Director of Information Technology for a high-growth technology company that manufactures unified enterprise storage solutions (SAN/NAS). Designed and implemented a virtualized, highly-available, and scalable infrastructure to sustain year-over-year, system, data, and employee growth. Responsibilities included managing the Salesforce.com CRM development and administration, day-to-day IT support for multiple sites in the US and EMEA, and ensuring all internal systems are highly-available. Additional responsibilities included Disaster Recovery/Business Continuity planning, creating and managing the IT Operational and Capital Expense budgets, IT Strategic planning, and vendor negotiations and management. Managed both Mac and PC clients, which included email, backup, security, IM, office productivity tools, browser, and random user software. Presented several IT webinars, which generated thousands of leads. -
Director Of Information Technology/Information SystemsDouble-Take Software, Inc. Oct 2003 - Sep 2010Director of Information Technology/Information Systems for a global software company. Responsibilities included the creation, development, execution, and support of the global IT/IS strategic planning and operations for Double-Take Software, a publicly traded company with 400+ employees and 12 global sites. The oversight/management of the company infrastructure and business systems (ERP, CRM, BizTalk, SharePoint, VOIP phone system, servers, network, and storage). Additional responsibilities included the compliance and reporting of the Sarbanes Oxley IT controls; creating and managing the Expense and Operational budgets for the global IT organization; Business Intelligence and reporting; and disaster recovery and information security planning and deployment.
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Director Of Information Technology/Information SystemsNsi Software 2003 - 2010Name changed to Double-Take Software in 2005, pre-IPO. -
Software Development ManagerCap Gemini 2002 - 2003Software Development Manager for Cap Gemini Ernst & Young at Clarian Hospitals. Responsibilities included the design, development, and deployment of the hospital’s public web site and Intranet site (supporting 16,000 internal employees). Coordinated efforts across multiple teams to effectively deliver complex IT systems. Additional responsibilities included the design and deployment of the hospital’s Data Warehousing and Business Intelligence infrastructure. -
Software Development ManagerPeregrine Systems 2001 - 2002Software Development Manager for a market-leading IT Service Management company. Responsibilities included the management and development of an Enterprise web-based IT Service Management product suite. Other responsibilities included: managing a world-wide software development team, operational budgeting and planning, employee reviews, providing on-time delivery of products and services, and managing ‘Critical’ customer accounts. -
Software Development ManagerTivoli Systems (Ibm) 1998 - 2001Software Development Manager for a division of IBM. Responsibilities included project management, product design (using UML and Rational tools), software development, installation, support and documentation. Focused on the management and design of Internet/Intranet web technology products. The development of these products included the use of HTML, Perl, Java, Java Script, and C++. These products communicated with several database platforms such as Oracle, Sybase, MS-SQL Server, DB2/2, and Informix. Acquired by Peregrine Systems in 2001. -
President/FounderIntegrated Software Solutions, Inc. Jan 1995 - Jul 1999President/Founder of an innovative software company that specialized in the development of pharmaceutical Data Warehousing/Business Intelligence software for hospitals. Responsibilities included software development, management, and marketing of the flagship software product CliniTrend. CliniTrend was designed and coded in C/C++ and utilized the latest in handheld technologies.
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Sr. Product Developer/Software Development ManagerSoftware Artistry 1995 - 1998Sr. Product Developer in the Professional Services Organization for 1 year before being promoted. Responsibilities included managing customer accounts, writing design/analysis documents, and customizing software products for several large customers. Acquired by IBM/Tivoli Systems.
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Software DeveloperPentek Systems 1993 - 1995Software Developer in the Professional Services Organization installing and updating a material handling application specialized for the corrugated box industry. Responsibilities included module design, development, system installation, support and documentation. Position required project management and customer relation abilities in addition to programming proficiency.
William Waller Skills
William Waller Education Details
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Devry UniversityElectronics Engineering Technology -
Nordonia High SchoolCollege/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently Asked Questions about William Waller
What company does William Waller work for?
William Waller works for Kw Photography
What is William Waller's role at the current company?
William Waller's current role is Chief Operating Officer.
What is William Waller's email address?
William Waller's email address is bi****@****nin.com
What is William Waller's direct phone number?
William Waller's direct phone number is 317-856*****
What schools did William Waller attend?
William Waller attended Devry University, Nordonia High School.
What are some of William Waller's interests?
William Waller has interest in Children, Civil Rights And Social Action, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is William Waller known for?
William Waller has skills like Enterprise Software, Disaster Recovery, Cloud Computing, Security, Storage, Professional Services, Software Development, Servers, Sharepoint, Saas, Vmware, Customer Service.
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William Waller
Marlboro, Nj1celularity.com -
William Waller
Austin, Tx3ni.com, wayfair.com, inin.com2 (800) 2XXXXXXX
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