- Oversee the operations department ofapproximately 18-20 employees.- Review operations standards with employeesperiodically to help achieve more successfulcustomer interactions and solutions.- Have a 90 percent resolution rate with thedepartment by managing workflows appropriately,stepping in when needed and escalating situations attimes to upper management.- Assisted in recruiting and training new underwritingand operations technicians.- Authored standard operating procedures foroperations that streamlined processes and ensuredcompliance with service level expectations.- Conducted monthly touch-base meetings,individually and as a team, encouraging employeesatisfaction and ensuring alignment with company

- Sell memberships to prospects and create new prospects through guerrilla marketing. - Set, monitor and train the front desk and sales floor. - Monitor and set goals for monthly sales and reviews for commissions.- Create, promote and market special offers and events to members and prospects. - Manage customer service emails and customer service phone calls. This includes always answering the phone. - Manage company social media channels. Owned social media channels, and handled the editorial on content calendar, engaging with other brands, influencers, and users, and assist execs on their social presence.- Engage users with interesting content and experiences on social media. Started the design team with internal staff and content teams to create interesting content, memes, and engaging experiences for Facebook, instagram, and TikTok.- Helped maximize the impact of company announcements, product launches, and big moments. - Including managing corporate and product communications shaping and executing the strategy for big news, content releases, and community engagement.- Handled and executed Social Media Management for NorCal Studios including Brentwood and California. Including both grand openings.

- Sell memberships for both massages and facials to prospects and create new prospects through guerrilla marketing. - Set, monitor and train the front desk and sales floor. - Monitor and set goals for monthly sales and reviews for commissions.- Create, promote and market special offers and events to members and prospects. - Manage customer service emails and customer service phone calls. This includes always answering the phone. - Manage company social media channels. Including working with the editorial team on content calendar, engage with other brands, influencers, and users, and assist execs on their social presence.- Engage users with interesting content and experiences on social media. Worked closely with the design and content teams to create interesting content, and engaging experiences for Facebook and Google ads.- Help maximize the impact of company announcements, product launches, and big moments. - Including managing corporate and product communications shaping and executing the strategy for big news, content releases, and community engagement.

- Greet all incoming customers with enthusiasm and courtesy- Duties include the use of Point of Sale computer system, inspecting and bagging orders, racking and hanging clothes, marking-in orders and maintaining the cleanliness of the store- Operate steam pressing machines to remove wrinkles from garments- Worked independently and with the team to deliver same day dry-cleaning & laundry services for our customers. - Built and monitored staff schedules. - Acted as personal assistant to owners of dry cleaners as well as assistant production manager.