Customer Experience Strategy | Customer Experience Operations | Strategy Activation

Ensuring all Junior visitors were safe during their time interacting with exhibits.Divide essential duties between shift staff, ensuring all areas covered.Host parties for children under eight – provide a personal service, ensure food/cake/balloons/name tags for each guest.Create genuine interaction and engagement with visitors.Monitor unique equipment to make sure that it is in good working order. Identify items not working and liaise with maintenance team to have them removed and replaced.

Managing and maintaining support databases used by all HSE users for technical support.Processing all smart device orders, ensuring user set up & providing personal assistance.Liaising with third party suppliers to complete orders and ensure on time service delivery.Ensuring Health & Safety training was completed in accordance with legal requirements.Assisting National Manager with day to day duties, compiling reports & presentations, interacting with staff on issues before escalating to senior management.

- Generate new opportunities Within our Digital portfolio - Increase the prospect database and potential sales opportunities- Drive sales initiatives- Develop and manage new innovative marketing ideas- Identify sales opportunities with new accounts- Client research to ensure a good understanding of client needs- Generate Scripts for clients.- Put together competition promos - Attend Outside Broadcasts as KCLR’s Promotion Representative

Duties included:Maintain waiting list for DEXA patients, arrange appointments, follow up DNA’s and monitor the work lists for DEXA, cancellations etc.As a primary contact for radiology patients there is considerable contact with clients and service users.This client communications/public relations element of the role is central to the efficient and effective running of a demand-led service and is essential in maintaining good relationships on behalf of the service.Duties involved include receptionist duties at the main desk in meeting/greeting clients and booking clients in to the central IT system.Central to the service is maintaining strong client relationships, managing waiting lists, arranging appointments, follow up with DNA’s, and the monitoring of work lists to ensure the optimum use of available radiology resources includes Ultrasound, general x-ray and CT service.

Duties included:Abstract management through online abstract system.Compilation of abstracts from the system for the conference programme & app.Building of the abstract portal for our conferences. Liaison with delegates by phone and email on their submission queries. Registration and processing of on-line booking forms to include delegate correspondence, invoicing and bank reconciliation. Marketing and promoting conferences. Accommodation and tour management.

Duties included:Serving customersManaging inventoryStock shelvesResponsible for opening and closing storeManaging store creditManaging deliveries Maintain daily/weekly/monthly reports of transactions

Duties included:Responsible for safety of teamsSetting up team activitesMentor team throughout the day Brainstorming new challenges for teamsCreating a social media presence

Duties included:Produce and present two hour weekly showEdit voxpops for showResearch newsCreate and maintain a social media presenceScout talent for show