Redbox Instant by Verizon was a digital streaming service offered jointly by Redbox and Verizon. Initially starting as a Program Manager with specific project/program accountability, I was also accountable in building a highly skilled and effective team for delivery of the consumer website. My role encompassed overall management for all client applications for the Redbox Instant service. This included website, Xbox platforms, mobile platforms as well as other consumer electronic devices.Vendor Management (Onshore and Offshore Teams)Agile Development MethodsManagement ReportingManagement of technical resources and building effective/efficient teamsStrategy development with Product Management and Marketing teamsLeading and facilitating technical sessions towards new and innovative concepts

Program management responsibilities over Redbox.com, Mobile Applications and Customer Profile application.Agile Project Management - worked closely with application developers, quality assurance, product management and operations. Facilitated multiple scrums on a daily basis and actively managed the backlog and current work priorities in partnership with product owner.Management Reporting - reporting daily and weekly status' to project stakeholders, proactively scheduling meetings as required to address any high risk issues that required additional attention.Vendor Management - managed relationships with companies providing resources for our teams as well as offshore resource coordination.

Symtio is a digital content delivery business with multiple eCommerce sites. Responsibilities include strategic plan development (Roadmap), work breakdown, sprint planning and execution. In addition provide operational support for eCommerce clients as well as parent organization.Successfully delivered multiple projects using agile methodsDaily operations support Provide high level of customer service and support Participate and lead strategic planning processDevelopment of management tools to measure resource effectivenessDevelopment of management processes to support build, release and deployment of applications

Managed strategic technology and business projects for global law FirmManaged the Disaster Recovery and Business Continuity programConducted technology gap analysis and created strategy for technology and business recoveryImplemented business continuity plans and maintain extranet site for Emergency communication capabilitiesCreated life safety plans for 16 worldwide Firm offices by effectively organizing personnel in remote offices to create a standard approach toward development and rollout of new plansProject accomplishments included:Implemented Library Services system upgrade for Chicago office which improved process efficiency and reduced operating costs by lowering headcount requirementsImplemented docket systems for both Litigation and Intellectual Property practices which allowed for the centralization of these business functions and improved operational efficienciesImplemented mass notification system which provided the Firm with expanded capabilities for reaching personnel in times of emergencyImplemented E-mail management backup system which provided an additional level of redundancy to maintain communications with our clients

Provided guidance to the project management office in their transition to Windows SharePoint Services. Assisted with resource planning and participated in CMM Level 2 requirements documentation for technology process improvement initiative.

2004 Responsible for the deployment of up to 1200 IT associates within a matrixed organization. Accountable to project managers and team manager for resource plans within the project portfolio supporting the retail systems. Coached and mentored other team members and assisted in the creation and publishing of metrics for the team.Analyzed project management resource plans for 18 project managers / recommended resources required which ensured the right resources at the right time

Implemented defect-tracking component of Rational Software called ClearQuest Analyzed business requirements and followed project milestones using weekly status meetings and project plan in MS Project to track progressReduced labor costs by 20% as a result of implementation

Led team of developers and DBA's in the support of external and internal data interfaces to Sears.com.Designed and implemented an automated process which resulted in a 15% hard labor reduction and re-work for data to be sent to third party content providersOperational support of vendor electronic interfacesDeveloped relationships and supported 3rd party partners that interfaced with Sears.com

Led team of developers in the support of the inventory control system. Developed external interfaces to work with packaged warehouse system for the parts distribution centers. Directed external consultants and Sears' associates on application upgrades

Analyzed and developed mainframe systems. Provided 24X7 application support, quality assurance and production implementation.