Walt Sierer Email & Phone Number

Washington, Dc

WCN (WARREN COMMUNICATIONS NEWS) Account Manager – Sales, March 2022 to Current• Corporate business to business sales and customer service offering Warren Communications News trade publications to new and existing clients in the following industries: telecommunications, international trade, consumer electronics, broadcasting and satellite. • Advise prospective and existing clientele on market information and news services offered by WCN. • Estimate the cost of WCN publications and determined applicable fees for licensing based on the number of users with access to information.• Negotiate contracts for new and existing clients ensuring future revenue for WCN.• Maintain accounts - subscriptions and complementary trials in proprietary CRM subscription manager.• Complete collection calls as needed on past due accounts to improve accounts receivables for WCN.

Rockville, Maryland

• Applied for and promoted to the manager of customer service in 2005.• Managed a staff of 10 customer account executives responsible for customer service to existing subscribers and prospective customers.• Implemented and managed an “in-house” collections department with a customer focused approach to improve the timeliness of accounts receivables.• Recruited, interviewed and hired full time representatives for the customer service department, the collections/billing department and the administrative/front desk lobby area. • Trained new and existing employees on the petroleum/energy industry and on OPIS products to better serve the subscriber base. • Set goals and conducted evaluations quarterly and annually based on established metrics for performance.• Conducted salary reviews for direct reports promoting their growth and advancement within the OPIS division.

Rockville, Maryland

• Corporate business to business sales to major oil companies, distributors and retailers in the petroleum/energy industry. • Advised prospective and existing clientele on market information and news services offered sie• Estimated the cost of OPIS data and determined applicable fees for licensing based on the number of users with access to OPIS information.• Negotiated multi-year contracts for new and existing clients ensuring future revenue for OPIS. • Visited customers, attended trade shows and conferences to promote OPIS products.• Profiled existing and prospective clientele and initiated visits to promote OPIS products and value-added services.