Utilize multiple leadership principles to coach, develop and mentor team members Manage monthly Business Control Self-Audits and delegate as necessaryAnalyze performance reports, develop action plans, assign deliverables and set deadlines to facilitate resolution of root-causesManage staff, temporary drivers and coordinate with contracted resources to exceed standard levels of serviceInstall, update, configure and troubleshoot new hardware evolution's and software roll-outsConduct forecast analysis to prepare for volume spikes Maintain effective working relationships with peers, senior management, district staff and business partnersDevelop, organize and supervise special projects as needed

Manage Quality Assurance Department and train managers and staff in company policy and procedureInstrumental in resolving internal audit issues Communicate shipment information between contractors, customers, and managementUtilize databases and research tools to resolve delivery issues with a high degree of accuracyPromoted to Quality Assurance II within 2 years Received the Bravo Zulu award for outstanding performance and contributing to record service Operations performed with strict deadlines in a high speed, high stress environment

Promoted to Quality Assurance I within 6 months of employmentAwarded package handler of the month after only one month employmentUnloaded, sorted and staged packages in a goal oriented setting

Student start upConsult on software needs and implementation Instruct on software development and programming languagesProvide business intelligence for local companies with gross revenues of $725,000.

Unloaded and stocked deliveries * Maintained manifest* Responsible for customer and retail service* Trained new employees

Picked up and delivered shipments to and from customers* Maintained company log of deliveries and destinations* Performed preventive maintenance on truck and trailer

Worked as a two man team to transport specialty goods* Responsible for high valued items* Kept Department of Transportation and company

Promoted to the non-commissioned officer rank of Corporal (E-4)Completed 3 combat tours of duty in Iraq Maintained full accountability for $1.2M in company equipment and suppliesAwarded the Good Conduct Medal for honorable and faithful serviceReceived an honorable discharge at the conclusion of 4 years active duty