Walter Mitchell Email & Phone Number

New Haven, Ct, Us

Orange, Connecticut, United States

• Utilize CRM, ERP, and communication tools (primarily Outlook, Teams, & telephone) to create/maintaincustomer profiles, track the progress of orders to ensure its timely delivery, and maintain a line ofcommunication to ensure the customer was up to date on the progression of their order• Coordinate with members of the manufacturing, shipping/receiving, accounting, and/or customer/salesdepartment to ensure orders accuracy• Obtain all relevant information when onboarding a new customer• Maintain customer databases and periodically updating the databases of the various customermanagement applications we use to ensure uniformity in customer data across all applications• Utilize QAD to create a credit for orders and coordinate with the accounting department to approveand issue credits• Answer calls/respond to emails, assign a priority level to the call/message, and direct the caller/emailto the appropriate department• Respond to customer inquires in a timely and professional manner• Direct collaborative opportunities with suppliers to our supply chain management team• Monitor open orders and customer complaints to the appropriate departments and develop a plan torectify the situation• Complete company required training• Participate in audits and audit reviews when necessary• Assist other departments with projects when needed

New Haven, Connecticut, United States

Provided customers with information on the products we offeredUtilized our internal employee website to help customers purchase products over the phoneAssisted customers with identifying and ordering replacement parts for their lawn vacuum systemInvestigated delays in shipping and manufacturingEscalated calls to the appropriate departmentDocumented customer complaints for review

Remote

Provided callers with up-to-date information on the COVID 19 virus and vaccineAssisted callers with setting up rides to and from vaccination appointmentsMaintained and updated our internal database to ensure our customer information is accurateUsed multiple computer programs simultaneously to complete tasks

Hamden, Connecticut, United States

Handled a high volume of incoming calls (typically 50-60 per day)Assisted customers with obtaining rides to and from their medical appointments based on the state they resided in, the type of insurance they had, and the level of transportation neededMaintained and updated our internal database to ensure all customer related information was up to dateUsed multiple computer programs simultaneously to complete tasks

West Haven, Connecticut, United States

Followed company guidelines, regarding PPE and room sanitation, to ensure a final product that is contamination freeFollowed a batch sheet to ensure a product that was up to standard. Consistently monitored and tested samples of the batch to ensure the product was granulizing as expected.Packaged samples for testing by the science department for final approval. Packaged the entire batch for shipment to another location.

Associate'S Degree, Communications

Attended GateWay Community College a few years after high school. Passed most of the introductory level courses. Will go back soon.

Computer Certifications, Computer Basics

Trade school focused on providing introductory level computer hardware and software training. Obtained a few certifications related to MS.