Management and approval of IT change requests for both distributed and mainframe environments, ensuring business and compliance standards. Processing and scheduling of production application code releases. Coordinating vendor changes with IBM Global Services. Providing off hours on-call support of change process to business and application teams.

Managing and approving of change requests for both distributed and mainframe environments, while ensuring standards compliance; processing and scheduling of production application code releases.

An innovative program providing up-to-date technology training for experienced Chicago workers. Created by Mayor Richard M. Daley and World Business Chicago, supported by the business community; this program provides a path to technology jobs in Chicago's workforce.Intern 2010-2011Course of study: CISCO/CCNA CertificationTraining in computer network fundamentals through set-up and maintenance of network topology, including bridges, switches, routers and wireless access.On-the-job experience:Planned Parenthood of Illinois: Set-up, maintenance and installation of workstation PC equipment.CDW: At Vernon Hills Enterprise Configuration Area; Installation of hard drives, memory, processors, operating systems and bios settings in servers; installation of IOS and configurations for Cisco routers and switches, rack assembly, PC scratch builds. At Chicago Riverside Drive; shadowed Cisco pre-sales department and helped compile ERATE program sales figures for government sales unit.

Monitoring and support of all production and test-job schedules and processes in a distributed environment. Communication and resolution of production and test-related failures and other batch and online problems. Change control; SAP transports, webMethods migrations. SAP nightly system checks. Veritas, Netrecovery and Legato STK L180 backups. Off-hour Help Desk (level1) liaison for plants, warehouses and support teams; including SAP, Network/Windows and Mainframe password resets. Utilized CA-Autosys, CA7, SAP, WEBMETHODS, VERITAS, LEGATO, SYMANTEC BACKUP, TRACK-IT, ACTIVE DIRECTORY, PEOPLESOFT, UNIX and other support products.*Created map of Highland Park servers, by rack location*Created instruction document for SAP EP1 nightly checks*Updated and revised numerous instruction documents as processes or system tools changed

Monitoring and support of all production and test-job schedules and processes in a distributed environment. Communication and resolution of production and test-related failures and other batch and online problems. Change control; SAP transports, webMethods migrations. SAP nightly system checks. Veritas, Netrecovery and Legato STK L180 backups. Off-hour Help Desk (level1) liaison for plants, warehouses and support teams; including SAP, Network/Windows and Mainframe password resets. Utilized CA-Autosys, CA7, SAP, WEBMETHODS, VERITAS, LEGATO, SYMANTEC BACKUP, TRACK-IT, ACTIVE DIRECTORY, PEOPLESOFT, UNIX and other support products.

Production and DRP job scheduling for mainframe and client server applications, using ESP SCHEDULER, IWISE, INFOMAN, CRYSTAL REPORTS, TSO/SPF, JCL AND SDSF. Restoration of datasets using FDR/ABR and HSM. Intranet report set-up using ONDEMAND. Print report distribution using RMO. Teamed with programmers on batch and DRP scheduling.Revised dataset restoration protocol and instructions, allowing the Operations staff to reduce the time of an off-shift restoration by 50-60% *Created standardized AS400 and UNIX test schedules and events for off-shift testing, eliminating the delay for programmers of waiting for an on-call scheduler off hours

Supported all production-job scheduling for mainframe and client server applications. Communicated and resolved production abends and other batch and online problems. Used TSO/SPF, JCP ESP Scheduler, CA-VIEW, SDSF, IMS and DB2 for mainframe and CA-UNICENTER (TNG) SCHEDULER, SPF and basic UNIX for client server applications.

In addition to print responsibilities, compiled data for and produced monthly reports on IBM printer downtime, also Print Center production totals; Policy Page, Letter and Policy production totals; Combined Print Center and Gunther operation production totals; and Gunther turnaround time. Received basic LAN and fiber optic installation instruction.

Printed in-house and retail customer media. Utilized ATLAS and IBM RS6000 systems. Used IBM-3800, 3825, 3827, 3829 and 4245 printers. Also used UARCO 2080 Burster and 2240 Deleaver. Ran various system backups, IML/IPL of mainframe control units.

Provided manufacturer-authorized on-site service of photo lab, framing shop and Braille printing and copying machinery; by Byers, Pakon, Seal Corp, Perkins, Enabling Technologies and American Theraform. Customers included Gamma Photo, Sears and the Hadley School for the Blind.

Managed phone and computer execution of listed equity, option and corporate bond trades. Ran the BTSI computerized trading system control center for correspondent account network and wrote in-house training manual for its use. Trained correspondent offices in use of computerized trading system. Handled phone entry of all special handling trades with trading floors and the institutional trading desk. Managed desk during October 1987 market crash.

Responsible for phone and computer execution of in-house retail and correspondent account listed equity, option and corporate bond orders.