Walter Ross Email & Phone Number

Boca Raton, Florida, Us

Boca Raton, Florida, Us

Boca Raton, Florida, Us

London, United Kingdom , Gb

Lead a team of product managers responsible for the IaaS cloud products offered by NTT Comunications in North America.Was responsible for creating strategies and business cases for new product offerings. Identifying gaps in existing products and creating roadmaps to remedy. Working with vendors and partners to bring updates to product offerings to launch. Supporting pre-sales and marketing teams as subject matter experts with customers, media, analysts, and at conferences.Negotiated pricing with partners for global cloud services. Modify and create contract documents for product offerings. Created training programs and provide remote and onsite training to teams. Worked on migration strategies for data center closures, including modernizing product offerings for existing customers.

London, United Kingdom , Gb

Lead a geographically diverse team of Engineers and Administrators while remaining very hands-on from a technical stand point. Team Responsibilities include:Managing SLA performance for all windows and UNIX hosting systems Continuous updates to hosting platforms and multiple OPB systems including integration between them.Supporting ongoing development efforts of new platformsSupporting ongoing migration efforts between multiple platformsProjects:Conversion of team from traditional operations role to DevOps role following an Agile/Scrum methodology.Merger of UNIX and Windows teams including administration and engineering.Implementation of Configuration Management system using Puppet and ChefContinual improvement using Kaizen practices and monitoring those changes thru ongoing Mieruka efforts.

Oversaw a team of 30 individuals ranging from UNIX Supervisors, UNIX engineers and system administrators responsible for:Designing and building scalable, high-availability mission critical systemsDelivering top notch customer support experience on modern and legacy server and web technologiesHiring and coaching top-notch engineers and supervisors across a range of internet technologiesResolved business and technical escalations from enterprise level customers and managed relationships with multiple vendors.Worked closely with development, IT, and customer support teamsProjects Included:Physical to Virtual Migrations using VMware and KVM to lower operating costs and datacenter footprintUpgrading platforms from Legacy FreeBSD systems to modern Linux equivalentsParticipated in Advisory fashion on Change, Problem, and Security Advisory Boards

Performed day to day supervisor tasks including:• Participated in Verio’s Security Councils, Problem Management Councils, and Change Advisory Board with the goal of improving quality and security.• Provided technology leadership to company by working with external teams on new products and promoting internal team members ideas.• Managed escalations from other teams and managers for the UNIX hosting team ensuring teams responsiveness to issues.• Provide performance metrics for team and coached team members when not performing up to standards.• Mentored all team members towards career goals within Verio.

Performed day to day administration responsibilities such as:• Installation, configuration, and maintenance of FreeBSD, Linux, and Irix based systems• Work with Technical Support to handle escalated issues.• Work with "remote hands" at remote data centers for hardware modifications and maintenance.• Provide Advanced level diagnosis and resolution of complex issues.• Performed leadership role for junior members.Other Achievements:• Recognized by CEO of Verio on multiple occasions for outstanding performance.• Successfully carried out exchange program with parent company, improving relationships between the two.• Resolved multiple high priority, highly technical, and sensitive issues.

Performed day to day administration responsibilities such as:• Installation, configuration, and maintenance of FreeBSD, Linux, and Irix based systems• Work with Technical Support to handle escalated issues.• Work with "remote hands" at remote data centers for hardware modifications and maintenance.Other Achievements:• Constantly in the top 3 performers for case numbers in department while continuing to perform side duties and projects.• Worked on documenting and performing disting procedures for platforms.• Developed custom monitoring and reporting systems for department and SLT using primarily DSS, with some web based reports also.• Performed load testing and analysis of LDAP systems for the MTA pod, including recommending distributed bot testing network for load testing.

Monitored Solaris, Linux, FreeBSD, IRIX, and Windows hosts as part of a 12 member collaborative team.Provided primary problem diagnostics and handled 4th Tier Escalations from Technical Support on server wide issues.Developed and Deployed tools for monitoring server and network status in C#, C++, ASP.NET, PERL, and PHPDeveloped ISO9000K risk management protocols and documentation for department

B.S., Information Studies

Associate Of Arts (Aa), Computer Science/Philosophy