Walter Ryan Email & Phone Number

Bellville, Cape Town

Monitoring of API binds for SMS, VTU, USSD and Whatsapp traffic to ensure optimum performance and service availabilityProvide first line user support when requiredInvestigate and resolve multiple query types using advanced knowledge and techniques.Communicate incidents to internal and external stakeholdersInitiate and collaborate in the incident management processProvide first line VIP user support for SaaS products and API'sCompile Daily Handover… Show more Monitoring of API binds for SMS, VTU, USSD and Whatsapp traffic to ensure optimum performance and service availabilityProvide first line user support when requiredInvestigate and resolve multiple query types using advanced knowledge and techniques.Communicate incidents to internal and external stakeholdersInitiate and collaborate in the incident management processProvide first line VIP user support for SaaS products and API'sCompile Daily Handover reportsParticipate in product testingServe as the after-hour support continuation for Clickatell's Technical Account Managers and any Enterprise customersGuide and train Enterprise and customer support agents Show less

Bellville, Western Cape, South Africa

Responding to customer queries viatelephone, email or whitemail (letters)To follow clear instructions and guidelines toinvestigate and resolve enquires.Liaising with internal parties to resolvecustomer queries.To effectively promote and cross-sell the UK client’s products and services to complementexisting products (where applicable) and enhance customer experience and loyalty

Radio And Radar Systems, Trade Tested

Certificate, Electrical, Electronics And Communications Engineering, Trade Tested

Advanced Radio and Radar Advanced Electronics Advanced Logic Systems