Walter M. Email & Phone Number

Accomplished sales and customer experience innovator, strong background in Sales, SaaS, Customer Service, Contact Centers and Business development for startup and existing mature operations.Technology savvy, loyalty and retention, customer journeys mapping improvement, large and mid-size contact centers management, BPO services.Above 18 years in the global commercial field. Successful negotiator, partnerships, revenue growth, profitability, efficiencies in diverse international companies. Spotter of Opportunities and solutions through Data Analytics, AI, CX and Digital engagement journeys.Proficient in telecommunications commercial operations, as well as SaaS sales, and airline digital customer service.Solid cultural diversity with proven adaptability. CRM and customer service digital transformation expert. Possess strong motivation and coaching techniques to build best customer services oriented and successful sales teams.Knowledge and experience summary:- Strategic planning - Contact Centers and BPO ops enhancement including RPO solutions- Business Development and consultancy.- Marketing and Business Strategy - Sales B2B, SaaS, SME.- Big data and analytics.- Process improvement - Customer journeys mapping improvement.- Start up expert contact center -sales Ops. - Customer Service and Loyalty.-Retention- CRM user design and deployment - Client engagement and Contracts Renewals.- Team Management -Development- Outsource and BPO Management - Budget management /Clear setting of KPIs- Creating profitability - Experience on creating efficiencies.- Markets identification and penetration.- Organizational leadership.- Project management.- Union negotiations- Diversity/Global Thinking- Team building / Staff development.

Listed skills include Leadership, Customer Experience, Quality Management, Team Building, and 46 others.