Walter Schweiger Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Leading a team responsible for the 24 x 7 Operations support.

Sydney, New South Wales, Australia

Field Quality Engineer for Nokia on the Vodafone and Optus Mobile Network

Sydney, Australia

• Head of Customer Service and Assurance, Telecom Line of BusinessResponse for Customer Service & Support Operations for Macquarie Telecom which includes leadership and management of the National Service Managers, the.
• Accountable for the Customer Services and Assurance teams for our customer’s Data, Voice and Mobiles services form a Contact Centre, Network Operations and customer service management.
• Leading a diverse team located in NSW, VIC, WA and QLD providing 24x7 coverage, ensuring team meets KPI’s, adherence measures and to improve our customer NPS results.
• Building strong relationships with customers at a “C level”, Account Managers, Customer Service Managers, Technical Service Managers Service Delivery, Carriers and Vendors.
• Perform staff performance reviews, staff recruitment and encourage a positive team spirit within the assurance teams to ensure staff wellbeing.
• Continuous improvements in operations and business process, procedures, network management tools and work environment using the ITIL methodology.Achievements

Macquarie Park / North Ryde, Australia

• Responsible for the Fixed Voice and Data Service Desks, Premium Managed Service Desks / Contact Centre, Incident / Problem Management and Major Incident Management for Optus Business Customers. Key Responsibilities
• Accountable for the Optus Business Fixed Voice and Data Contact Centres/ Service Desks, Incident / Problem providing 24 x7 coverage.
• Leading a large diverse team located in NSW, VIC and QLD providing 24x7 coverage, ensuring team meets KPI’s, adherence measures and to improve our customer NPS results.
• Building strong relationships with Account Managers, Customer Service Managers, Technical Service Managers and their respect business customers for operational support.
• Perform staff performance reviews, staff recruitment and encourage a positive team spirit within the operations team to ensure staff wellbeing.
• Continuous improvements in operations and business process, procedures, network management tools and work environment using the ITIL methodology.

Sydney, Australia

• Operational and Capacity Management responsibility for the Macquarie Telecom Voice and Data Networks for Enterprise & Business Customers across Australia and New Zealand. Key Responsibilities
• Accountable for all operational delivery provided by Alcatel-Lucent (24x7 Managed Service Provider), 3rd Party Vendors and Carriers to achieve contractual Service Level Agreements.
• Responsible for all Capacity Management requirements for the Voice and Data network.
• Building strong relationships with Account Managers, Customer Service Managers and their respect business customers for operational support.
• Carrier and Vendor Contracts Negotiations and Re- Negotiate, Vendor Selection, Contract reviews.
• Perform staff performance reviews, staff recruitment and encourage a positive team spirit within the operations team to ensure staff wellbeing.

Pyrmont / Sydney Australia

• Responsible for the operational delivery and performance for the VHA 3rd Party Vendors
• Response for the operational delivery for Nokia Siemens Networks Partners in the delivery of Services toward VHA.
• Ensure all Vendor reports are delivered as per SLA
• Monthly reviews with required Vendors
• Ensure that the Committed Service Levels are achieved or exceeded across all domains and all VHA vendors/suppliers
• Track any SLA exceptions and request Incident Reports

• Responsible for the operational delivery and performance for the VHA mobile network ( Including Network Operations, Field, Change, Problem, Incident & OSS)
• Financial management
• 3rd Party engagement for operational issues, meetings, reports etc
• Key Performance Indicators (KPI) and Service Level Agreement (SLA) management with partners and VHA
• Monitoring of projects and change requests. Project scheduling and resource allocations.
• Leading a diverse team of managers and staff within the operations team.

• NOC Manager – Nokia Siemens Networks for Vodafone Australia Managed Services projectResponsible for the NMC - fault and network change management for 2G, 3G and Services for the Vodafone Mobile Network.
• Responsible for managing and leading the fault and change management teams in the surveillance, maintenance and network changes for the Vodafone mobile network.
• 3rd Party engagement for operational issues, meetings, reports etc (Optus, NSN, Kordia, Crown Castle TCI etc)
• KPI and SLA management with partners and customers
• Monitoring of projects and change requests. Project scheduling and resource allocations.
• Financial and budgetary requirements within the NMC.

North Ryde, Australia

NOC Manager – Vodafone Australia

Canberra, Australia

Network Manager PABX VoiceManaged Services for ATO for all PABX systems across Australia

North Ryde, Australia

06/2003 to 10/2005 NOC Manager (Front & Back Office) – Ericsson Australia Network Operations Centre01/2003 to 06/2003 Network Systems & Support Manager – Ericsson Australia Managed Services for Hutchison 2G & 3G Mobile Networks 03/2002 to 01/2003 Operations Solutions Manager - Ericsson Australia for Hutchison 3G Build Operate Transfer project12/1999 to.

08/1993 to 03 /1999 Principle Telecommunications Technical Officer - Telstra Australia12/1984 to 08/1993 Trainee, Technician, Technical Team Leader - Telstra Australia

Australasian Inter-Service Incident Management System (Aiims), Critical Incident Response/Special Police Operations

Advanced Diploma, It Project Management

Advanced Diploma of IT Project Management

• Electronics Engineering Certificate, Telecommunication

Advanced Diploma of IT Project Management

Work Safely At Heights, Work Health And Safety

Rf Eme Awareness, Telecommunications Technology/Technician