System Administration and Engineering, currently focusing on the following technologies/projects:• Service-Now.com Administration and Development, including the creation of new custom applications and integrations• Microsoft IIS Server administration, including a current project to migrate over 60 Websites and their associated SQL databases to a new IIS 8.5/SQL 2012 environment* Microsoft Identity Lifecycle Manager (ILM) 2007 management• Lotus Domino 8.5.x administration and support• Imprivata OneSign administration and supportPrevious experience with the following technologies: IBM Lotus Notes and Domino (4.x - current), Lotus Quickplace and Quickr, Lotus Sametime, ExtraComm Extrafax for Domino, Microsoft ISA Server, Ironmail appliance, Microsoft MIIS and Forefront Identity Manager (FIM), Microsoft Active Directory, Blackberry Enterprise Server for Domino, Microsoft IIS (5.x - current), Microsoft SQL Server (2005 - current), Service-Now (pre-2011 release - current)

Project management for team of 12 technical support specialistsProvided PC technical support for over 3,000 end users in home office, in addition to remote branch officesTrained and provided 2nd level support to the other technical support specialistsWorked closely with departmental analysts when priority projects or troubleshooting was necessaryReplaced multiple branch office networks with NT-based networks

Maintenance and installation of PC and network hardware and softwareNovell Netware 3.11/3.12 server administrationProvided PC and printer technical support and end-user trainingPerformed system backups and report generation during off-hours shift