Shawn Walther Email & Phone Number

Denton County, Texas, United States

Global Admin of O365 Tenet.Mange companies domain listings.Day to day end user support, level 2 desktop support, phone support, printer support.Successfully rolled out O365 MFA security requirements. Constantly increasing O365 tenet SecureScore (Currently increased +42%)Cisco Meraki Admin, assist in rolling out VPN's and devices in the field.Assist with creating process workflows to improve quality.Assist with a building expansion project, from Network, IT assets, drops, etc.

Irving, Tx

Primary day to day responsibilities include admin of Backup Exec, exchange admin for O365, admin of Service Now, and tier 2 application/service desk support.O365 Business Unit Admin, Exchange Administrator.Backup Admin, Veritas Backup Exec.Service Now, Business Unit Global Admin.Application support for business apps, RCC, CUSI, CIS, PDI, Collective Fleet, FCS, O365.Help lead & more recently led multiple IT efforts for M&A activity, traveling to sites for site surveys, deployments, and network conversions. Participate in companywide Steerco meetings to assist in strategy.Led/assisted in multiple project. Including asset deployments, intune rollout, cellphone upgrades, OS upgrades, and Implemented Field Collector System (FCS) in Arizona areas. (Meter Reading Software).Migrated On-Prem Exchange to cloud based email (intermedia).Then later from Intermedia to O365.

Irving

Tech Admin on key business Apps, and Projects. As well as Symantec Backup Admin.

Irving, Tx

Responsible for supporting a key business applications including AR applications, homegrown apps, Service-Now Express as well as performing the backups for the entire company using Symantec Backup Exec utilizing our Data Domain.

Irving, Tx

Backup Administrator.EMC Data Domain Admin.Service Now Administrator.Remote Site Travel. Site Setup.Solarwinds Administrator.SOX infrastructure work.coordination.Cisco UCS.Skycasters

Irving

Escalated Tier 2 support. Special Projects.Lead/coordinate monthly company lunch and learns.Day to Day Corporate support, along with Remote In house app support.iPhone/Win8 Phone Support.Cloud based Cbeyond/Birch Cisco Phone support.Provide Support for JP's Exec's.Setup New Hires.Led numerous projects, including migration from XP to 7.Admin of Symantec Anti Virus, and Symantec Backup Exec.Order Equipment through CDW, and Dell. As well as Cell Phones through Verizon and AT&T.

Plano, Tx

•Provide Day to Day support for over 300 users in a Win 7 Enterprise environment.•Provide Daily Blackberry support.•Configure Cisco phones, via Cisco Unify Center.•Provide numerous Office moves, and Office Deinstalls weekly.•Provided Executive support, for VP’s and CEO.

Fort Worth, Tx

Daily IT Support, computer/blackberry/printer issues, desk visits, and support over phone. Over 450 Win 7 Migrations and Blackberry Migrations. As well as email migrations from Lotus notes to Microsoft Outlook. Utilizing USMT for data transfer, SCCM to image assets, as well as to install applications.

Bnsf, Fort Worth, Tx

Utilize ticketing system to build pcs to user’s specifications. Imaged assets via MDT. Installed applications via SCCM, and Run advertised applications. Installed new assets at user’s desks. Write SOP’s over new techniques, as well as re design imaging lab. Inventory of asset management’s assets quarterly. Organize pickups of donated or recycled assets. Wipe hard drives via DOD specifications using Drive Erazer Ultra tool.

Plano, Tx

Daily Data Center Operations, Vault Server Tapes, Refresh Tapes, Maintain Tape Library, and Server Maintenance. Organization of daily tape rotations. Installed multiple blade servers, tape servers, and installed plenty of cabling (cat5 & Fiber). Worked on Government accounts, FSA and attained Security Clearance.