Walter Williams Email & Phone Number

United States

* Have overall responsibility for the performance of a multi-million dollar revenue business* Leverage your current leadership skills to build a success driven team* Build a successful career with a multi-unit or sales leadership career track* Strong leadership and communication skills* Understanding of P&L and other key financial controls* Experience in outside sales or other experience in negotiation and influencing* Experience in construction or industrial markets helpful* High level of accountability, time management and willingness to learn all aspects of the business

Houston, Texas

United States

I currently run a company that provided sporting apparel and marching band apparel to both high schools and colleges all over the United States. This company has taught me that your only as small as you think and that in today's' world your only a thought or click away from your next client. -Provide guests with a meaningful, exciting, and positive experience-Interact with new customers and build relationships for returning customers-Preparing sold products for customer delivery prior to shipping, ensuring that the customer receives quality products in a timely manner-Promotion via social media to maximize brand identity and generate warm leads.-Overseeing quality control and ensuring best product delivery at all times.- Increase sales each month by 25%- Recruited and hired sales force to expand the business.

Houston, Texas Area

• Improved YOY 2016 Profitability in 11 months from -144K to 108K (174%) by deep dive applying a deep dive analysis of the financials and day to day operations and expenses. Successful identified the lack of KPI’s in the region and quickly implemented KPI’s for the Sales Team and the Operations to track progress. Once given the proper goals and metrics the team chemistry quickly came together for consistent results. • Improved YOY Revenue Q1 from 847K to 1,060M (25%) by consistent day to day ride a-longs with all account executives as well as the Sales Director to observe sales skill level and train while in the field. I also challenged the team with incentives if certain goals and metrics were achieved each month and each quarter. • Added 5 new National Accounts to the Gulf Coast Region in 10 months (NCH, PCH, ECH, CWS, and Nino) by consistent sales calls (telephone, door to door, and events). I was able to build a trusting relationship after setting up lunch appointments, meetings, and charity events with Account owns and earn some of their business in the process.• Expanded operations into 4 new markets in 12 months (Austin, San Antonio, Beaumont, and Lake Jackson) by identifying key accounts in the markets and building the expansion plans around those accounts to ensure success in the new markets. Expansion took to time with uncovering needs, setting up accounts, implementation, and execution

Houston, Texas Area

• Consistently developed extraordinary teams in 4 different markets (Beaumont, Galveston, Lake Jackson, Huntsville, College Station, Tomball, Lufkin, Cleveland, and Houston Metroplex). Developed over 30+ branch managers, 60+ Assistant Managers, and over 200 Manager Trainees in operational development, customer satisfaction, Account Management, Outside and Inside Sales, Account Acquisitions and negotiations. Lead over 100 employees in qualifying for high performers’ sales and service awards by giving personal training and development coaching to each person. Set goals and time frames to achieve the goal and exceed the expectations set by the company. Created an intern program to help bring in top future talent. Mentored, developed, and coached 3 branch managers to their promotions to Area Manager.• Achieved high NPS customer satisfaction ratings of 80% or better monthly which focused on our staff courtesy, speed of our service, price, product quality, and the likelihood that they would refer a friend to try our service. Trained staff daily while in locations on customer problem resolution, product preparations, planning, and relationship building to assist in this success. Often times did roll plays with employees to make sure they would handle certain situations properly.• Built a #1 ranked team by fostering an atmosphere of winning and success. Developed multiple contest to drive sales results and competition, held training classes to ensure proper sales skills were being used, and paired manager trainee with myself and other mentors who could assist in their development in sales and customer service.

Houston, Texas Area

• Improved organizations customer base by 10% by hosting customer appreciations, marketing to over 15 different apartments, and training staff on customer retention, training on product knowledge, and auditing contracts for compliance.• Managed over 1000 accounts and customers in the area and took the department from number 40 to the top 5 in the region by working closely with customer to assist them to ownership on each and every deal that my department could. We created an environment that the customers wanted to speak to us and not try to avoid us. I instilled the motto that the “When the customer stop calling them we stop getting paid” so our job was to keep the customers calling for different things so we had more opportunities to win them over and WOW them.• Supervised department responsible for collections, relationship building, account management, negotiations, sales, Store design, purchasing, delivery, inventory, and phone services

Stafford, Tx

• Coordinated and assisting with 5 different route sales personnel to drive incremental revenues on each route. Built each route by assisting in business to business sales calls, meetings, deliveries, pick up, and account maintenance and management.• Performed many administrative tasks such as P&L’s, route analysis, schedule, planning, and most importantly customer retention.

Houston, Texas Area

• Managed 5 different locations and was responsible for increased revenue growth, customer service, sales, account maintenance, fleet management, sales calls, account acquisitions, etc.• Top producing manager trainee, assistant manager, and branch manager for over 2 yearsNegotiations

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: Kappa Kappa Psi, Phi Beta Lambda, PVAMU Marching Storm, B.O.X. Drum Line

General Studies, General Studies

Activities and Societies: Band, Drama, Future Business Leaders of America, Basketball, Track,