• Collaborated with service design teammates to shape personal banking client journeys and improve workforce experiences, enhancing effectiveness in areas such as Account Opening, Teammate Onboarding, and Talent Realization• Increased project buy-in by conducting qualitative research with hiring managers who have a close influence on the project, and gained human-centric insights on onboarding new teammates• Developed and facilitated workshops aimed at building empathy among… Show more • Collaborated with service design teammates to shape personal banking client journeys and improve workforce experiences, enhancing effectiveness in areas such as Account Opening, Teammate Onboarding, and Talent Realization• Increased project buy-in by conducting qualitative research with hiring managers who have a close influence on the project, and gained human-centric insights on onboarding new teammates• Developed and facilitated workshops aimed at building empathy among stakeholders and humanizing client insights to inform design strategy• Created visual frameworks to effectively communicate complex information and foster alignment between cross-functional teams• Incited meaningful conversations during meetings and workshops, encouraging a comprehensive understanding of the problem from both a systems lens and the clients' perspective Show less

Elevated visitor experiences through the creation of engaging signage, captivating installations, and educational souvenirs that deepen understanding of critters and ignite curiosity about biomimicry.

Designed and facilitated interactive workshops to cultivate people understanding of Systems Thinking through immersive and engaging activities.

Administrator of Futureward, a makerspace and model making studio for students; cultivating an environment of collaboration and interaction between students and makers