•Responsible for daily network operations, accurate problem resolution, closure of all end user incidents & service requests in line with the agreed SLA & documented SOP.•Acted as 2nd/3rd level t/shooting support & technical references for all NSEs especially for complex WAN/LAN network issue (tunneling/OSPF/EIGRP/BGP).•Banking Customer Priority – Act as SPOC during escalation case for critical customers.•Proactively monitor & t/shoot Riverbed Steelhead WAN Optimizers. To… Show more •Responsible for daily network operations, accurate problem resolution, closure of all end user incidents & service requests in line with the agreed SLA & documented SOP.•Acted as 2nd/3rd level t/shooting support & technical references for all NSEs especially for complex WAN/LAN network issue (tunneling/OSPF/EIGRP/BGP).•Banking Customer Priority – Act as SPOC during escalation case for critical customers.•Proactively monitor & t/shoot Riverbed Steelhead WAN Optimizers. To configure QOS based on customer requirement and provide monthly traffic/application performance report.•Responsible for configuring Solarwinds NPM Alert on performance issue. Setting up alert for high utilization, CPU load & Memory usage, High Response Time based on threshold provided by customer.•Configuring Fortigate/Juniper SSG5 FW/URL web filtering & IP-based Category based on provided by customer.•Task/Case assignment to all NSEs on day-to-day basis.•Responsible to provide materials & conduct training for new NSEs.•To ensure AD-HOC requests are attended promptly and achieving standard agreed by the customers.•Participated in continuous improvement training and meeting provided by TM in order to deliver better services to all customers.Seconded to Security Operation Center (SOC) –•Monitoring & escalating for any issues related to Customer IT security (Managed Security Services -MSS).• Firewall device (FortiGate60D) issue notification, FW Change Request Policy, DDOS alert escalation.•Monitor firewall and web access using QRadar, SIEM analysis.• Provide daily incident report to Customer IT Security Team.LifeTech Project/Infra Team;•Involved in logical design and configuration to revamp LifeTech Network and Infra.•Monitor, Configure & Troubleshoot for any issues related to LifeTech VMWare ESXi, Solarwinds, SQL servers, Routers & Core Switches.•Supporting Network Admin to ensure the Network Monitoring System/Tools , Health Check System and Ticketing System run efficiently. Show less

•LifeTech as TM Platinum Partner, to proactively monitor customer network IP-VPN Leased line, Metro-Ethernet,P2P, xDSL/ISDN backup line connectivity 24x7 via NPM Solarwinds, WhatsUp Gold and NextG.•Act as Single Point of Contact (SPOC) for network related issue, primarily responsible for doing 1st Level Troubleshooting involving Cisco/Juniper router, UPE Alcatel/Huawei and NTU equipment (Marconi MAT6D & Tellabs).•Well trained as support for Network Nodes Management (WAN) & (LAN), and is… Show more •LifeTech as TM Platinum Partner, to proactively monitor customer network IP-VPN Leased line, Metro-Ethernet,P2P, xDSL/ISDN backup line connectivity 24x7 via NPM Solarwinds, WhatsUp Gold and NextG.•Act as Single Point of Contact (SPOC) for network related issue, primarily responsible for doing 1st Level Troubleshooting involving Cisco/Juniper router, UPE Alcatel/Huawei and NTU equipment (Marconi MAT6D & Tellabs).•Well trained as support for Network Nodes Management (WAN) & (LAN), and is responsible for 99.9% availability of WAN services and providing all support for LifeTech customers (Banking Institution, Automobile Industry, Wholesale & Retail Company, etc)•Monitor, troubleshoot, analyze and preparing report on WAN performance level to ensure that SLA's are being met as indicated in the service levels.•To notify customer, report to TM, co-ordinate and follow up accordingly in the event of node down or when alarm is detected on NMS.•To liaise with vendors and ISP from time to time to ensure LifeTech provide better services to customers.•To follow up incidents ticket assigned by Manager/Team Lead on WAN issue accordingly.•To perform daily / weekly / monthly network backup health check (xDSL/ISDN).•To prepare monthly network utilization performance reports to customers & performance evaluation report for TM.•Participated in continuous improvement training provided by TM in order to deliver better services to all customers.•Contributed in effectively enforce continuous review of performance delivery standards to meet client service levels (i.e. speed of delivery, cycle time, etc.) Show less

•To proactively monitor banking applications and networks via Compuware ANIPMS dashboard for Lembaga Tabung Haji (LTH) project (Application Network Infrastructure Performance Managed Services).•Primarily responsible to monitor main banking applications like Core System Web, FMS/EPS server, Green Screen app and ATM-CDM.•Job assigned including doing analysis for Application Performance, Server Performance and Network Performance using Compuware tools.•To monitor and ensure Tabung… Show more •To proactively monitor banking applications and networks via Compuware ANIPMS dashboard for Lembaga Tabung Haji (LTH) project (Application Network Infrastructure Performance Managed Services).•Primarily responsible to monitor main banking applications like Core System Web, FMS/EPS server, Green Screen app and ATM-CDM.•Job assigned including doing analysis for Application Performance, Server Performance and Network Performance using Compuware tools.•To monitor and ensure Tabung Haji(TH) servers performances like CPU/Memory Usage, SQL servers, HDD free disk space, utilization for all servers below threshold setting.•Based on analysis done, to provide recommendation to TH Network Team & future planning to optimize application system & services. Show less

•To provide technical information on product range & will handle all incoming telephone customer enquiries. •Provides technical support to customers in accordance to established procedures and standards of the Contact Centres for Streamyx & UNIFI customers. •Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files & Knowledge base articles.