Wan Aizuddin Email & Phone Number

Kuala Lumpur, MY

Malaysia

• Responsible for daily network operations, accurate problem resolution, closure of all end user incidents & service requests in line with the agreed SLA & documented SOP.
• Acted as 2nd/3rd level t/shooting support & technical references for all NSEs especially for complex WAN/LAN network issue (tunneling/OSPF/EIGRP/BGP).
• Banking Customer Priority – Act as SPOC during escalation case for critical customers.
• Proactively monitor & t/shoot Riverbed Steelhead WAN Optimizers. To… Show more
• Proactively monitor & t/shoot Riverbed Steelhead WAN Optimizers. To configure QOS based on customer requirement and provide monthly traffic/application performance report.
• Responsible for configuring Solarwinds NPM Alert on performance issue. Setting up alert for high utilization, CPU load & Memory usage, High Response Time based on threshold provided by customer.

• LifeTech as TM Platinum Partner, to proactively monitor customer network IP-VPN Leased line, Metro-Ethernet,P2P, xDSL/ISDN backup line connectivity 24x7 via NPM Solarwinds, WhatsUp Gold and NextG.
• Act as Single Point of Contact (SPOC) for network related issue, primarily responsible for doing 1st Level Troubleshooting involving Cisco/Juniper router, UPE Alcatel/Huawei and NTU equipment (Marconi MAT6D & Tellabs).
• Well trained as support for Network Nodes Management (WAN) & (LAN), and is… Show more
• Well trained as support for Network Nodes Management (WAN) & (LAN), and is responsible for 99.9% availability of WAN services and providing all support for LifeTech customers (Banking Institution, Automobile Industry.
• Monitor, troubleshoot, analyze and preparing report on WAN performance level to ensure that SLA's are being met as indicated in the service levels.
• To notify customer, report to TM, co-ordinate and follow up accordingly in the event of node down or when alarm is detected on NMS.

• To proactively monitor banking applications and networks via Compuware ANIPMS dashboard for Lembaga Tabung Haji (LTH) project (Application Network Infrastructure Performance Managed Services).
• Primarily responsible to monitor main banking applications like Core System Web, FMS/EPS server, Green Screen app and ATM-CDM.
• Job assigned including doing analysis for Application Performance, Server Performance and Network Performance using Compuware tools.
• To monitor and ensure Tabung… Show more
• To monitor and ensure Tabung Haji(TH) servers performances like CPU/Memory Usage, SQL servers, HDD free disk space, utilization for all servers below threshold setting.
• Based on analysis done, to provide recommendation to TH Network Team & future planning to optimize application system & services. Show less

• To provide technical information on product range & will handle all incoming telephone customer enquiries.
• Provides technical support to customers in accordance to established procedures and standards of the Contact Centres for Streamyx & UNIFI customers.
• Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files & Knowledge base articles.

Computer Science (Networking & Computer System)

Bachelor'S Degree, Undergraduate Of Computer Science/Information Technology(Networking)

Activities and Societies: UM Representative for Cisco Netriders Challenge 2009, Technician & Leader of Multimedia Unit at Tun Ahmad Zaidi.