• Oversee the hiring, onboarding and assimilation process for all company employees.• Create and update company policies and guidelines and ensuring they adhere to standards and laws.• Create and implement employee engagement plans that drive satisfaction and reduce turnover. • Work with managers to take appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances.• Manage the annual and mid-year Performance Review Process.• Manage the company benefit programs (medical, dental, 401K, ancillary benefits, etc.) including annual renewal and rollout to the employees. • Manage the company compensation program. • Create and implement standard processes to ensure both managers and employees know expectations and result in perceptions of fair treatment and opportunity for all. • Ensure compliance of applicable laws and regulations including, but not limited to; employee files, I-9’s, mandatory training, record retention, etc. • Run payroll and ensure deductions and pay are accurate• Work with managers to implement skill and leadership training• Ensure compensation structure is followed and update as needed• Recommend programs that make Empire a great place to work

Assist with new hire onboarding tasks and E-Verify processing.Serve as an integral member of a team providing first-tier general HR support to all Gallagher employees, assisting employees and managers with questions regarding benefits, HR tools and processes, directing individuals to the appropriate contacts for additional assistance.

Partnered with business leaders in maximizing employee engagement at all levels to achieve and sustain a positive employee relations environment. Perform diverse assignments including staffing and talent management, compensation, learning and development, performance management, organizational development and change management. Maintain and distribute reports to various business partners, seeking improvements to efficiency. Assist Loss Prevention Managers with internal investigations and performance management.

Perform all HR functions with poise, professionalism and efficiency. Accurately and reliably executed problem resolutions; monitored time and attendance and other reports, making adjustments where warranted; maintained records required by State and Federal employment laws and Sears policies; assisted in recruiting efforts by attending internal / external recruiting functions, coordinating pre-employment screening, applicant interviews, setting up drug screening and physicals, administering tests, entering new associates into the various databases, and conducted new hire orientation.

Ensure Quality staffing by planning, coordinating, and assisting in effective recruiting methods, while promoting the facility as a compelling place to work. Utilized standard office equipment and technologies to carry out the various responsibilities associated with the position. Follow all applicable ISO procedures, work instructions and forms. Assist business partners in achieving company and unit metrics.

Assist Parts Sourcing Manager in the management of department associates, development of supplier relationships and enhancement of business processes, while serving as a resource for training and problem resolution. Develop relationships with Original Equipment Manufacturers (OEMs) and Master Source clients to ensure achievement of department goals. Maintained supplier databases and participated in supplier quality audits. Solve customer and supplier complaints and concerns.

Researched, located and purchased repair parts based on customer / client needs. Researched and resolved part order delays to ensure customer satisfaction. Coordinate same-day sourcing to facilitate emergency order resolution. Contribute to team development by sharing best practices and developing personal performance. Managed and developed relationships with internal / external customers.

Developed and led Supervisors to enhance their leadership skills to assist in the motivation and development of 169 licensed insurance agents and 35 non-licensed insurance representatives / customer service representative to accomplish company sales objectives. Assume responsibility for maintaining inventory administration and planning in the absence of Facility Leader. Assisted with recruitment and staffing by using Behavioral Base Interviewing techniques for potential hires. Maintain retention goal above plan for improved productivity. Recommended and administered disciplinary action. Ensured sales presentations met compliance requirements, working directly with the Quality Assurance department. Spearhead and implemented Inbound Sales projects. Regularly recognized for having a high retention ratio and quarterly accomplishments via company-sponsored incentives.