• In charge of team consisting of Housing Specialist I & II• To ensure staff/employees/team meeting/operational goals of the department • Ensure staff/team delivers excellent customer service at all times. To hold weekly meetings with staff to discuss policy and procedure changes, issue or concerns. • Assist staff with setting performance expectations. To set deadline timeframes for work completion. Assign caseload/work to staff for processing.• Generate and complete reports to measure/chart employee’s work goals are met. Assist staff with issues concerning caseload complications. • Execute Contracts timely to assist clients in their moving process, conduct moving papers briefing.• Evaluate staff's performance throughout the year and complete Annual Evaluations timely. • Monitor and complete staff timekeeping records. Ensure timely approval on a weekly basis.in Indiana. Ability to determine, define and comprehend elements involving, including reviewing of documents to identify the actual program needs of clients.• Determined initial and annual eligibility for housing families • Reviewed and executed housing assistant payment contracts with landlords accountable and Responsible • Completed quality control reports for Indiana Housing and Community Development Authority (IHCDA) in Indiana & Monthly housing reports for the Chicago Housing Authority• Maintained the housing choice voucher program waiting list • Mediate family/landlord disputes when needed. • Appropriately support and motivate families to follow through on referrals • Conduct periodic follow-up evaluations Able to Address Today’s Housing and Support Services • Researched housing opportunities for families • Organized meetings to educate landlords on how to meet the needs of families • Determined compliance with local housing codes and Housing and Urban Development (HUD) housing quality standards

Supervise and perform a variety of case management related to the Section 8 Program administered by the Indiana Housing & Community Development Authority of Indianapolis Indiana. Interview new and continuing participants explaining the rental assistance program policies, rules and regulations and determine eligibility for housing assistance. Provide case management to program participants, negotiates housing assistance contracts with private owners; resolves concerns between owners, tenants and the Housing Authority; maintains participant records; prepares verification documents for participant’s income and deductions; records and maintain information on participant status changes and updates. Directly manage staff and resources. Review and execute Housing Assistance Payments contracts with owners and lease addendum with clients; Process monthly Housing Assistance Payments and resolve payment issues or disputes. Monitor and provide policy guidance on technical matters such as property sales, foreclosures and client move requests. Maintain knowledge of program regulations, implement program policies and inspection protocols, obtain required training and professional certification for staff involved in property inspection Provide information to program participants regarding renting an apartment and inspections. (Briefings)

Schedules and interviews applicants seeking Housing Choice Voucher Program assistance; explains and responds to questions regarding the application; reviews application; seeks missing information; interviews applicant(s) to determine if eligible for assistance; verifies income, background, references, household composition, and other items; applies clearly defined policies, procedures, parameters and standards to applicant’s individual situation; determines eligibility for assistance; notifies applicants of their status; creates files and records papers associated with applicant; prepares and keeps logs of all activities; tracks HAP payments and other program results. Responds to inquiries from participants and unsuccessful applicants; maintains lists and files of eligible applicants not yet able to be assisted; responds to applicant questions regarding their housing assistance status; Sets up contract agreements; calculates rent; notifies recipient; handles and maintains paperwork; reviews situations regarding income, family composition and/or other related changes to status; recalculates rent payment, housing and/or other needs based on changes; works with tenants regarding status or their agreement; processes, mails notices; works with landlords to resolve issues and concerns; complies and prepare monthly reports;

Schedule and perform initial, special, annual inspections and re-inspection of units proposed for acceptance, or continuation in the Section 8 Housing Program. Determine compliance with local housing codes and HUD Housing Quality Standards, document deficiencies and file written reports. Follow up with owners as necessary. Determine if the proposed rent is reasonable based on the condition of the unit, the neighborhood and any other information available. Perform re-inspection to insure required repairs are completed prior to contract commencement or continuance. Investigate claims related to tenant damage. Process damage claim paperwork, answer questions and provide information to the public. Take actions to resolve complaints. 

Search multiple databases. Gather and record data from callers. Reliably staff the Information and Referral Helplines as scheduled and during declared emergencies. Establish rapport with callers. Gather and record data from callers. Determine with caller appropriate community services and options for problem resolution. Appropriately support and motivate callers to follow through on referrals. Conduct periodic follow up evaluations. Assist in maintenance and updating of databases

Complete energy assistance intake according to Indiana Housing & Community Development Authority. Review of LIEAP/ program applications. Ensure timely submission of applications. Distribute client education information and materials. Coordinate with other Human Solutions’ staff as needed on behalf of clients. Advocate and negotiate with fuel vendors on behalf of clients. Keep complete and orderly files for efficient retrieval of information. Attend statewide, departmental, agency or individual training as needed/required.