Wanda Gonzalez

Wanda Gonzalez Email and Phone Number

Assistant General Manager @ AAM15
New York, NY, US
Wanda Gonzalez's Location
New York City Metropolitan Area, United States
Wanda Gonzalez's Contact Details

Wanda Gonzalez work email

Wanda Gonzalez personal email

n/a

Wanda Gonzalez phone numbers

About Wanda Gonzalez

Wanda Gonzalez is a Assistant General Manager at AAM15. She possess expertise in front office, hotel management, rooms division, micros, hospitality industry and 12 more skills. She is proficient in Spanish.

Wanda Gonzalez's Current Company Details
AAM15

Aam15

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Assistant General Manager
New York, NY, US
Website:
chrco.com
Employees:
704
Wanda Gonzalez Work Experience Details
  • Aam15
    Assistant General Manager
    Aam15
    New York, Ny, Us
  • Crescent Hotels & Resorts
    Assistant General Manager
    Crescent Hotels & Resorts Apr 2024 - Present
    New York, United States
    View
  • Crescent Hotels & Resorts
    Front Office Manager
    Crescent Hotels & Resorts Sep 2015 - Present
    . Oversee front desk daily operations to ensure tasks are being completed properly.. Respond to guest inquiries over the phone and via email. • Manage all reservations daily to ensure they are properly guaranteed for maximum profitability. Responsible for contacting guests to provide new method of payment if credit card is invalid• Balance room inventory through OPERA and OXI to ensure no discrepancies exist.• Respond to Guest Relation cases, Handle Chargebacks and Expedia… Show more . Oversee front desk daily operations to ensure tasks are being completed properly.. Respond to guest inquiries over the phone and via email. • Manage all reservations daily to ensure they are properly guaranteed for maximum profitability. Responsible for contacting guests to provide new method of payment if credit card is invalid• Balance room inventory through OPERA and OXI to ensure no discrepancies exist.• Respond to Guest Relation cases, Handle Chargebacks and Expedia Billing Disputes. • Create Weekly Schedules for Front Desk Agents and Bellmen Staff. Train new associates. Delegate work among associates, go over daily checklist to ensure FD is running smoothly. Show less
    View
  • Crescent Hotels & Resorts
    Front Office Supervisor
    Crescent Hotels & Resorts Oct 2014 - Oct 2015
    View
  • Holiday Inn
    Guest Service Agent
    Holiday Inn Mar 2013 - Oct 2014
    • Welcome and greet guests upon arrival and confirm reservation details throughout check-in process• Assist walk-in guests with information regarding room availability, rates, promotions and special offers• Assist guests with tourism information, theater shows, dinner reservations and hotel transportation

Wanda Gonzalez Skills

Front Office Hotel Management Rooms Division Micros Hospitality Industry Opera Property Management Systems Onq Hotel Booking Guest Service Management Concierge Services Guest Recovery Pre Opening Reservation Yield Management Hospitality Management Hotels

Wanda Gonzalez Education Details

  • Cuny New York City College Of Technology
    Cuny New York City College Of Technology
    Hospitality Management
  • Laguardia Community College
    Laguardia Community College
    Tourism And Travel Services Management

Frequently Asked Questions about Wanda Gonzalez

What company does Wanda Gonzalez work for?

Wanda Gonzalez works for Aam15

What is Wanda Gonzalez's role at the current company?

Wanda Gonzalez's current role is Assistant General Manager.

What is Wanda Gonzalez's email address?

Wanda Gonzalez's email address is wg****@****rco.com

What is Wanda Gonzalez's direct phone number?

Wanda Gonzalez's direct phone number is +170327*****

What schools did Wanda Gonzalez attend?

Wanda Gonzalez attended Cuny New York City College Of Technology, Laguardia Community College.

What skills is Wanda Gonzalez known for?

Wanda Gonzalez has skills like Front Office, Hotel Management, Rooms Division, Micros, Hospitality Industry, Opera, Property Management Systems, Onq, Hotel Booking, Guest Service Management, Concierge Services, Guest Recovery.

Who are Wanda Gonzalez's colleagues?

Wanda Gonzalez's colleagues are Meliame Kaufusi, Kendall Gourdine, Kelli Chojnacki-Johns, Cindy Moulder, Jeremy Adams, Brian Ontiveros, Elizabeth Allen.

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