Wanda Ilaila Email & Phone Number

Bali, Indonesia

◆ Tailor the onboarding process to the client's needs, objectives, and size, ensuring their successful integration into our platform and processes◆ Sufficient in onboarding Point of Sale, Online Ordering, and Loyalty Program clients◆ Monitor customer satisfaction and progress during the onboarding period, providing reports and updates to management and stakeholders◆ Coordinate with internal team and other division team members to ensure clients receive the appropriate level of support

Bali, Indonesia

◆ Served as the primary point of contact, fostering a seamless client experience during OrderUp's initial setup and configuration.◆ Provided exceptional client support throughout the onboarding journey, ensuring a smooth and efficient integration with our enterprise client.◆ Demonstrated unwavering commitment to established onboarding protocols, upholding the company's high standards.◆ Spearheaded consistent client communication through multiple channels (phone and email) to maintain transparency and build trust.◆ Adeptly addressed and resolved client concerns, proactively proposing solutions and seamlessly escalating unresolved issues to the designated teams.

Bali, Indonesia

◆ Overview of forthcoming guest reservations on PMS◆ Channel manager management of all properties◆ Provide exceptional guest support by addressing inquiries, facilitating secure payment solutions, and managing room assignments.◆ Successfully established and maintained property presence across various Online Travel Agencies (OTAs), ensuring consistent content, competitive rates, accurate information, and prompt responses.◆ Proactively collaborate with operational teams to swiftly resolve any guest concerns that may surface.◆ Foster and cultivate strong, collaborative relationships with key industry partners.◆ Leveraged booking platform functionalities to strategically optimize occupancy rates.◆ Analyzed occupancy trends across properties to develop data-driven strategies for maximizing available space.◆ Generated comprehensive growth reports and formulated strategic revenue plans for future phases.

Bali, Indonesia

◆ Collaborate with the Reservation Manager to facilitate streamlined daily operations.◆ Maintain a comprehensive inventory of reservation vacancies and room assignments while concurrently optimizing the functionality of the Property Management System (PMS).◆ Resolved reservation discrepancies, including instances of overbooking by Online Travel Agencies (OTAs).◆ Secured room reservations and accommodated guest requests for date adjustments knowledgeably and expeditiously, implementing necessary system modifications.◆ Enforced adherence to established reservation and cancellation policies.◆ Processed all guest reservations, conducted thorough guest follow-up to acquire essential information, and ensured accurate data entry into the computer system.◆ Effectively handled a high volume of direct inquiries (exceeding 40 per day) across a growing portfolio of 31 properties, with a total room count that also continues to expand (currently 250 rooms).◆ Liaised with the Marketing Team to maintain comprehensive knowledge of all ongoing promotions and discounts.

Bali, Indonesia

◆ Led a high-performing team, overseeing front desk operations, crafting schedules, and conducting performance reviews to ensure consistent service excellence.◆ Maintained clear communication with senior management, providing concise reports on incidents, claims, and reserves.◆ Adeptly resolved client concerns, skillfully addressing complaints and de-escalating situations, leading to improved customer satisfaction.◆ Facilitated interdepartmental collaboration, liaising with stylists and therapists to ensure seamless resolution of client inquiries and requests.◆ Streamlined account management, sensitively following up on overdue accounts while maintaining a positive client relationship.◆ Ensured operational efficiency, collaborating with leadership, vendors, and merchandisers to maintain consistent stock levels and smooth operations.◆ Optimized inventory management, conducting monthly analysis to identify top-selling items, improve ordering, and consistently stay under budget.◆ Enhanced retail sales, collaborating with merchandisers to reorganize the store layout based on sales trends and seasons, leading to increased revenue.◆ Reduced client no-shows, implementing a system for appointment reminder calls and messages, resulting in a significant decline in missed appointments.◆ Maintained a pristine environment, collaborating with engineering for weekly equipment and facilities checks, ensuring optimal performance for a luxurious client experience.◆ Oversaw online sales, managing on-time deliveries, addressing client inquiries, and collaborating with logistics and vendors to resolve any delivery issues.◆ Supported the Accounting team, assisting with file collection, revising filing systems, and ensuring timely completion of tax audits.

Bali, Indonesia

◆ Fielded a high volume of daily phone inquiries (exceeding 50 calls), expertly managing appointment scheduling, adjustments, and cancellations to ensure guest satisfaction and operational efficiency.◆ Functioned as a responsive and resourceful liaison, promptly addressing client inquiries and concerns by developing personalized solutions that exceeded expectations.◆ Provided exceptional omnichannel support, resolving account issues and questions through phone calls, instant chat, and email correspondence, ensuring consistent and seamless service delivery.◆ Maintained meticulous client records, meticulously documenting inquiries, comments, and complaints to facilitate proactive issue resolution and enhance future guest experiences.◆ Possessed a comprehensive understanding of the spa's product portfolio, leveraging this knowledge to provide expert advice and personalized recommendations to clients with specific inquiries.◆ Developed and implemented streamlined processes for guest communication and appointment management, optimizing efficiency and minimizing wait times.◆ Utilized guest feedback to identify trends and service gaps, collaborating with spa professionals to implement targeted improvements that elevate the guest experience.◆ Mentored and coached junior Guest Relations staff members, fostering a supportive team environment and promoting consistent service excellence.◆ Proactively identified upselling and cross-selling opportunities based on client needs and preferences, contributing to increased spa revenue.

Bali, Indonesia

◆ Delivered exceptional first impressions by warmly welcoming guests with professionalism and elegance, ensuring a sense of importance from the very beginning.◆ Maintained meticulous client records, fostering trust and ensuring consistent service quality and data accuracy.◆ Adroitly handled cash and credit card transactions, ensuring smooth financial interactions for a seamless guest experience.◆ Meticulously managed gift card redemptions, refunds, and store credit, upholding company policies while exceeding guest expectations.◆ Maintained composure and accuracy during high-pressure situations at the register, prioritizing guest needs while ensuring efficient service.◆ Streamlined guest management by efficiently entering customer and appointment information into the company database, facilitating seamless service and future interactions.◆ Proactively identified guest needs and exceeded expectations by offering personalized service recommendations.◆ Collaborated effectively with spa professionals to ensure a holistic and synchronized guest experience. ◆ Contributed to a positive spa environment by maintaining a professional and courteous demeanor, fostering a sense of relaxation and well-being for all guests.◆ Championed guest feedback by actively soliciting reviews and acting on constructive criticism to continuously improve service quality.

Bali, Indonesia

◆ Curated comprehensive travel itineraries for both leisure and business clientele, ensuring a seamless and enriching travel experience.◆ Meticulously coordinated logistics for business development events, fostering successful client interactions and maximizing return on investment.◆ Oversaw the company's financial report, managing payments and cash flow to provide insightful reports to the owner, enabling informed business decisions.◆ Conducted rigorous site inspections at tour destinations, verifying adherence to promised facilities and quality standards, ensuring client satisfaction.◆ Facilitated the company's legal registration process, ensuring compliance with all regulations and safeguarding business operations.◆ Maintained a meticulously organized document management system for vendor and partner contracts, ensuring smooth collaboration and adherence to agreements.◆ Provided exceptional customer service throughout the travel planning process, building trust and rapport with clients.◆ Utilized technology platforms for itinerary creation, communication, and client management, streamlining operations and enhancing efficiency.