Cluster FM & Operation management

Take responsibility for support all china commercial office set up, general administration，office operation, travel office, office facility maintain, office EHS, physical security, new system and project penetration, lead the CAPEX project andfinancial management.Implement the Planon - Integrated facility management system for maintain， request & ordering system in Nov.2016. Implement the concur TR(travel request) System for travel office in Jun 2016 ending the paper working period for travel request in China.Co-work with marketing, account, CS and etc. working for future program, plan and design the new office based on China business forecasting.As the project manager quickly set and create the new ABW(Active Based Workspace) a new working style office in Wuhan Mar. 2016, Dalian& Xiamen Jun. 2016, Shanghai Jan.2017,Nanjing,Jul.2017, Hefei, Chengdu, Training center May.2018, Beijing and Dalian extend Jun.2018,Jinjiang office in Jul.2018 finish 11 offices in two and half years and lead the new 7,000 sqm office project in Shanghai,Wuhan,Wuxi and training center class room from 2018Q4First start the housing and physical health consulting program improve the nursing service in China.Planning the next year OPEX and CAPEX regular update China FM roadmap and strategy, identifies the internal client requirement.

 As CS CSF engineer, supporting the customers SK Hynix (Korean) to supervise ASML advanced photolithograph machines’ operation and maintenance. Cooperate with predecessors, take the shifting of duty work, created new service order, and administrate parts and tools finish all training in shortest time and start the 1st line engineer work. Based on major experience monitoring and diagnosing the machine status, updating the daily report, and analyzing error code are also my responsibilities. After organization name changed to GL(generalist)in 2012 received the metrology confidence and application training then start to take care the SK Hynix machine related with metrology issue, follow the SD(schedule down and un-schedule down) case, hold the daily and weekly meeting of general issue item with customers,  Technical and communication liaisons among customer and field CS, solve and answer customers’ consultation and escalate the issue to GSC(global service call center) or VHV DNE (develop and engineering center), update the issue/project status, customer needs, solution proposals. As the contact window and program leader transfer the KT(knowledge transfer) to customer regular base. Deliver the customer status and collect customer roadmap and competitor information for field team manager. As general technical expert, lead the team to meet and exceed the KPIs to ensure established the new projects, create the process and document to help new hire skill up in shorten time.