Faith M. Email & Phone Number

Nairobi County, Kenya

Kenya

• work with the Scrum teams to ensure the vision, product backlogs are prepared, refined, scoped, and appropriately prioritized. Every member to understand their role from the Tribe lead, Chapter leads, Product owner, Scrum master and Dev team.• Monitoring the performance of Outsourced service Delivery.• Effectively managing the IT services team across different departments and making sure that business Runs seamlessly.• Incidents and service Management.• Maintain area service catalogs and service line budgets.• Ensuring the service desk staff coverage, call levels and SLA compliance.• Provide management and performance reports in meeting the key goals and KPIs.• Identifying and implementing Improvements to the service desk team to provide a more effective and efficient service delivery to customers via globally business tools.• Creating a knowledge hub to bridge any gaps among the newly recruited teams.• Generating ideas through use ideation tools and techniques for solutions to improve efficiency and growth of the company via new technology. Working hand in hand with the IT manager in creating and maintaining CAPEX and OPEX budgets. • Collaborating with HR department to manage the team by Appraising and effective leave management.

• Support the Kenyan growth agenda by providing insights as per Trade Marketing Department systems.• Track and report all system challenges indicating the nature, duration, and solutions provided to ensure they don't recur in future.• Data analysis and Providing Timely Reports as per agreed timelines to the business.• Directly acting as a link between the distributors and the business ensuring that the retail classification system is at per with what the distributor reports, thus reduction of variances.• Part of a team that launched a retail classification system in mountain region successfully and therefore reducing manual selling process. This in return improved accuracy and traceability by a higher magnitude about 80%.• Involved in regression testing of a selling system making sure that a defect free system is introduced to the market.• Involved in user acceptance training for a retail classification used for the selling process.• Making sure that inventory of assets is up to date and any movement in recorded.• Quality checks of existing reports and removal of redundant reports to improve the efficiency of SAP Business Objects.

Quality Management Systems• Ensuring proper System design for the Qpulse quality system and improved efficiency;• Coordinated on migrating Qpulse quality system into a newer version and a new server environment;• Preparing necessary documentation and maintain good registry.• Implemented a product inspection system that is used in reducing defects on finished goods.• Championed the rollout of a quality control and assurance tool and saved the business a one -off cost of 13,000 GBP.• Responsible for the successful upgrade for the Qpulse Nairobi factory instance to the new and more robust version 6.1 which has better document security features, used for ISO 9001:2015. Statistica system support:Ensuring data analytics,reports and graphs are realtime during production thereby inproving effieciency and OME.

Thika

• Managing system projects and databases including relevant real-time analysis;• Ensuring quality assurance, compliance to company policies and calculating risk expectations.• Ensuring Seamless running of business activities by doing the recommended and proper stakeholder engagement.• Company data backup management for contingency plan on a daily, weekly, monthly and yearly basis.• Data recovery and restoration of lost data from the archived backup tapes.• Involved in a GIS leaf system project, analysis of the output from the system and sending reports to the leaf operations manager.• Involved in the administration of a system running on oracle database used for receipts, shipments, processing and even warehousing activities.• End user support on lotus notes mailing platform, shared services, SAP, eflow and BAT intranet.. BATleaf system support.A system running on oracle database.I oversaw the upgrade from oracle 9i to oracle 12 which is a web based platform.

Thika

I was able to not only have an extensive knowledge of the current financial world – but gained a strategic view of the banking industry,I have excellent customer skills anda visionary thought for any of my client.Basing on the fact that the customer is always right i have always encrypted this proverbial saying in my head "The customer is always right", just to make sure that my client needs are always deserved.This was a very diverse role for me and i made an immense profit for the organisation within the business banking department.They say perfect is the enemy of good but i aimed at perfection in all i did but nevertheless aiming at making all my customers satisfied.

Nairobi

• Installing software and providing technical maintenance support;• Training users on help desk tools and managing school network system;• Ensuring quality assurance in service delivery and proper functioning systems

Master'S Degree, Project Management

This course equiped me with heuristic skills,with no doubt i have come to embrace the science of research and with this i have gained.

Post Graduate Diploma, Business Management

Bachelor'S Degree, Bbitbusiness Information Technology