Medical Receptionist
Current*Performed duties as visitor greeting, screening, gathering patient demographic information, processing registration, check-ins and scheduling appointments through EMR (Telus PS) *Sorted and filed incoming reports into patient charts, answered incoming calls, checked voicemail, handled clinic emails, processed OHIP and third-party billing, communicated with patient and familiesMaximized clinic workflow efficiency by providing outstanding secretarial supports to physicians and nurses, includes assorting patients, preparing documents, exam room and achieving messages.*Maintained and managed patient files, charts, and records while safeguarding patient confidentialityCollected clinic payment, prepared receipts and invoices, generated monthly cash and cheque logbook, and maintained petty cash and reimbursement, checked inventory and ordered office supplies *Run Covid swab and Flu-shot clinic, handled online booking and appointment list, provided front desk support as to smooth patient flow and sorting results*Managed day to day clinic opening and closing, generated clinic workflow operation list to assist in new staff training and promote clinic productivity, conducted meeting memo and follow up on complains *Serviced over 5000 patients and 8 family doctors in busy health care organization, engaged in providing patient-focus caring, solving patient inquiries and building reliable relationship with staffs and patients
