Ward Johnson

Ward Johnson Email and Phone Number

Operations management professional with proven success in increasing productivity and profits.
Ward Johnson's Location
Greater Phoenix Area, United States
Ward Johnson's Contact Details

Ward Johnson personal email

n/a

Ward Johnson phone numbers

About Ward Johnson

As a successful, solution-focused Manager of Operations with a proven background in achieving company goals, I am greatly looking forward to bringing my strengths to your team! I have continuously demonstrated excellence in strengthening daily business across multiple districts, and I have a natural talent and passion for the job. My professional history encompasses multiple facets of leadership, regional operations management, team training, process improvements, and cost control. Time and time again, I have streamlined operations, increased customer satisfaction, and received awards for doing so. Please continue reading on for more about me, and all that I have to offer you.

Ward Johnson's Current Company Details

Operations management professional with proven success in increasing productivity and profits.
Ward Johnson Work Experience Details
  • The Hartford
    Personal Lines Operations Manager
    The Hartford Feb 2017 - Nov 2020
    Scottsdale Arizona
    ♦ I guarantee effective team performance as I manage a team of 21, and have recruited, trained, and hired top-performing associates to date.♦ By initiating weekly “lunch and learn” activities, I increased associate engagement scores by 15%.♦ I have continuously demonstrated excellence in scheduling, policy creation, process improvements, staff motivation, and managing the customer experience as a whole.♦ Under my leadership, we boosted net promoter scores from 65.5% to 87.3%, and first call resolution from 72% to 89%.♦ My top accomplishments here also include reaching top 10% in personal lines and #1 in associate engagement scores.☛ In 2019 I received the coveted “Deliver the Difference” Award for high excellence in team metrics.
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  • H&R Block
    Regional Operations Manager
    H&R Block May 2012 - Apr 2016
    Phoenix, Arizona Area
    ♦ I enjoyed partnering with all regional directors in addition to the 120 tax offices traversing five western states.♦ Under my guidance, we finished the 2016 tax season three weeks early and 17% below estimated costs.♦ My comprehensive knowledge base and skill set enabled us to enhance business performance and increase profitable growth.♦ I employed my education and training abilities in order to empower district managers to acquire top talent and retain valuable associates.♦ As a result of a new technology program that I launched, expenditures and labor costs were lowered by 16%.♦ We gained a 93 out of 100 MQI rating for a #2 ranking in the company, and I personally reached #1 in the company for successful operations management.
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  • H&R Block
    Franchise Consultant
    H&R Block Oct 2011 - May 2012
    Arizona
    ♦ I built and maintained impactful, lucrative, strategic business plans across 75 locations, and coached Franchise Consultants on best practices for increasing their personal and professional achievements.♦ Due to my efforts, we maximized the processes of seamless implementation for all new operational programs, business plans, and computer systems.♦ I achieved a 1.2% net earnings increase by creating and implementing network-wide trainings that became the blueprint for franchise and company-wide operational success.♦ My charismatic, engaging customer service techniques led to a raise in client satisfaction ratings from 71% to 91%
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  • H&R Block
    District Manager
    H&R Block Nov 2007 - Sep 2011
    ♦ Here you will be pleased to find that I profitably oversaw Arizona’s largest district, which encompassed 25 retail stores and over 250 associates.♦ I specialized in improving retail operations and did so by 23%.♦ Passionate about growing effective, strong teams, I recruited and developed employees that remained loyal to reaching critical goals and advancing company mission.♦ I completely transformed the district from one of the lowest rankings up to #25 in bottom-line revenue out of 210 districts.♦ Last but certainly not least, my top accomplishments here also include attaining the highest tax professional retention rate in the division at 93%, and I ranked #6 in associate retention out of 210 districts.
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  • Countrywide Bank
    Mortgage Underwriter
    Countrywide Bank Jun 2005 - Nov 2007
    Tempe Arizona
  • Wells Fargo
    Subprime Mortgage Originator
    Wells Fargo Jun 2004 - Jun 2005
    Mesa, Az
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  • United States Air Force
    Superintendent Fighter Aircraft Systems
    United States Air Force Apr 1983 - Mar 2004
    ♦ Senior Operations Manager at Luke AFB, responsible for the overall operation of the worlds largest F-16 aircraft maintenance squadron with 81 aircraft and 704 maintenance technicians and support personnel employing resources valued at more than $2.2 billion.o Hired and trained initial team of 25 senior level managers, and 150 mid-level supervisors for unit set up. Developed strategic plan, goals, and operational plans to fly 20,000 flights and perform 220,000 maintenance actions. o Led team to best ever inspection by the United States Air Force inspection team; rated excellent, best maintenance unit seen to date—awarded USAF Lance P Sijan Leadership Award Excellence.o Established programs to expedite the certification of key tasks, eliminating a 45-day wait period and ensuring 98% accuracy. Designed and deployed a training system for Production Superintendents that reduced training time from 18 months to 5 and bolstered maintenance effectiveness by 5%--best practice. ♦ Operations Superintendent at USAF Headquarters, oversight of 1,500 maintenance personnel, 381 fighter aircraft and support equipment valued at over $7 billion.o Increased the aircraft-in-service rate of the 14th Fighter Wing by 15% over six months through operational analysis and streamlining maintenance operations. Dramatically grew efficiency—United States Air Force benchmarked 6 programs as best seen to date, and 2 implemented Air Force Wide. Awarded Senior Operations Manager of the Year.o Analyzed maintenance processes against effectiveness; implemented new strategy that saved Randolph AFB $2.4 million by combining several different aircraft maintenance schedules into one.
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Ward Johnson Skills

Business Change Management Customer Retention Microsoft Office 2007 Talent Development Process Improvement Team Building Training And Development Program Management Income Statement Customer Satisfaction Employee Training Operations Management Change Management Talent Management Strategic Planning Recruiting Performance Management Leadership Budgets Coaching Retail Marketing Business Development Profit Customer Experience Training Management Inventory Management Forecasting P&l Management Cross Functional Team Leadership Business Planning Team Leadership Sales P&l Merchandising Sales Operations Leadership Development Vendor Management Time Management Customer Service Hiring Store Management Payroll Sales Management Human Resources Employee Relations Microsoft Excel Project Management Small Business

Ward Johnson Education Details

Frequently Asked Questions about Ward Johnson

What is Ward Johnson's role at the current company?

Ward Johnson's current role is Operations management professional with proven success in increasing productivity and profits..

What is Ward Johnson's email address?

Ward Johnson's email address is wa****@****ord.com

What is Ward Johnson's direct phone number?

Ward Johnson's direct phone number is (212)-358*****

What schools did Ward Johnson attend?

Ward Johnson attended Wayland Baptist University, Wayland Baptist University, United States Air Force Senior Leadership Academy.

What are some of Ward Johnson's interests?

Ward Johnson has interest in Family, Client Experience, Talent Development, Change Management, Team Development, Hiking, Camping, Process Analysis, Fishing.

What skills is Ward Johnson known for?

Ward Johnson has skills like Business Change Management, Customer Retention, Microsoft Office 2007, Talent Development, Process Improvement, Team Building, Training And Development, Program Management, Income Statement, Customer Satisfaction, Employee Training, Operations Management.

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