Wardeh Soomro Email & Phone Number

Islamabad, Islāmābād, Pakistan

Pakistan

Riyadh, Saudi Arabia

- Revived the ESRI Software Maintenance Program by processing data from the ESRI CRM to generate quotes and follow up with customers close to license expiry. Successfully aided in securing $ 3.5 Million revenue in a span of 4 years from accounts managed by 5 key account managers.- Initiated and developed reports & dashboards to improve business insights and promote virtual collaboration by using available tools for automation where possible, removing data discrepancies and delegating tasks effectively. For e.g. ‘Pending orders & invoices' dashboard shared daily with cross divisional teams comprising of 10+ people.- Effective internal project and stakeholder management (Technical SME, Accounts, Pricing and Sales) for timely preparation and submission of quotations to channel partners specially those participating in bids & tenders.

Riyadh, Saudi Arabia

- Focal point of contact for end user customer management - responsibilities included: Handling a high volume of ad hoc requests, generating ESRI trial licenses, updating customer contact database and ensuring agreements & contracts are in place.- Responsible for partner & customer management: generating and dispatching quotations, invoices and delivery notes for existing & new customers as directed by Account Managers.- Effective & diligent maintenance of pre and post event contact with customers ensuring workshops and marketing event success.

Riyadh, Saudi Arabia

- Responsible for building relationship and managing sales for accounts requiring IT resource outsourcing. - Successfully completed end-to-end recruiting and outsourcing of specialized resources through pro-active project co-ordination & management. Major customers include: Cisco (estimated revenue of $ 1.4M)&AECOM (estimated revenue of $400K ).- Strategically aligned e-solutions with academic institutes & leading IT companies in Pakistan to build a talent pipeline for outsourcing. Achievement: Signing of MoU's with LKMT & NUST (National University of Science & Technology).

Riyadh, Saudi Arabia

- Established e-Solutions as Silver Tier Partner for ESRI in Saudi Arabia & Pakistan.- Managed live support unit in Saudi Arabia & Pakistan for 200+ customers of ESRI Saudi Arabia by providing remote online, e-mail and live chat support services to corporate clients include ARAMCO, STC & Riyadh Municipality.- Managed pre-sales & post-sales activities which included preparing bids & quotations, ensuring order completion & customer satisfaction. Products included: ESRI, Autodesk, HP, Dell, Microsoft & Kaspersky Products, Support & Maintenance.