Neil Ward Email & Phone Number

United Kingdom

Creating, implementing, and maintaining intelligent automation solutions for Xerox Digital Services.

Global

Head of Global Digitisation Services Applications Key responsibilities;-Development of Global Application Strategy for Xerox Managed Document Services (Xerox Digitisation Services)-Management of In-House Technology Platform Products and Development Teams-Lead Technology Development & Launch of Xerox Service Line Market Offerings (Xerox Digitisation Services)-Design, development and deployment of both regional and global (strategic) Client Solutions for Managed Document Services (Xerox Digitisation Services)

Emea

Emea

Partner Manager, European Solutions Department:Contract Support:Support creation, management and maintenance of RE Partner Agreements.Work closely with the vertical market development and legal teams to ensure that new partners for RE value propositions have RE framework contracts in place. Highlight risks identified in commercial partners’ assessments.Input into the European pricing frameworks to enable Ricoh to achieve profitability across EMEA. Work towards standardisation of service level agreements within RE contracts.Partner Management:Develop a phased partner map that looks to ensure alliances are maximised and effective.Proactively work with the Global Solutions Consultants to form new partner relationships & enhance existing relationships, according to market need & technology trends.Monitor & manage the EMEA partner relationships, including business reviews, service reporting (monthly/quarterly), technology roadmaps & future strategy development. Partner Coordination:Manage the requests to Ricoh Quality Test Lab for testing (prioritisation of partner / customer & internal).Manage the Partner Technical and Commercial assessment process in line with business need and priority.Project Management:Manage vertical market value propositions through the concept to launch process.Engage with relevant stakeholders to ensure delivery to market on time of the value propositions and relevant materials.

Bid/Sales Support - Support account teams and sales leads in the pursuit of new business. Input into bid/tender response/proposals, contract schedules and create service definition/statement of works for EMEA service delivery.Solution Design & Technical Authority - Responsible for bringing together key components that input to the solution design and creation technical specification documentation outlining requirements and service solution.Cost and Risk – Work with finance and project teams in the creation of service business case controlling scope and the work of the solution design team in order to ensure an acceptable cost structure. Articulate the solution to key stakeholders (internal and external) clearly identifying benefits and risks.Integration – Work with and within a cross functional teams to develop seamless end to end solutions for customers.Influence – Represent the company at customer presentations, meetings and workshops to support and build the company’s reputation in the market place. Provide subject matter expertise in the design and deployment of MDS, BPO and ITO services delivered by Xerox.Business Development – Establish customer requirements for a solution building strong relationships with relevant stakeholders in Xerox, customer organization and partners. Act as a major influence in the customer choosing Xerox.Requirements and Design – Design innovative solutions to provide optimal service delivery and where required work with different specialists (including business units, partners and third parties) for design and implementation of required solution. Re-use of Knowledge - Share knowledge with colleagues to make a useful contribution to Xerox knowledge providing feedback to service development and delivery teams to enable continuous improvement and learning from experience.Due Diligence - support or lead the due diligence phase of bid pursuit, contracting or transition to validate and revise the solution as necessary.

Lead Solutions Integration team in the deployment and support of new and existing Imaging and Hosting projects out of Xerox Shared Service Centres.Deploy and innovate new technical solutions in the delivery of Imaging and Hosting projects out of UK & EU service delivery centres.Establish and maintain robust business interfaces into the Xerox Shared Service Centre technology teams for New and project based support activitiesSupport European Bid team for Imaging and hosting-operations with technical solutions that meet client speed, service and complexity requirements.Deliver solutions and support for Pre-Sales activity with responsibility for:-Imaging Solutions-Hosted Storage and Retrieval Solutions-Complex RFIs-PCR deploymentImplement new technical projects to planFacilitate & develop working Technical support and engagement processesDevelop and implement best practices and re-configurable solutions for Document Imaging production and Hosted Storage and Retrieval SolutionsProactively Support ongoing certification to ISO27001 and ISO90001 StandardsSupport Operations to ensure quality and SLA adherence

Provide ongoing technical support (via IT helpdesk) to internal and external customers for existing and new Service ContractsImplement new ContractsFacilitate & develop working Technical support and engagement processesOngoing management, cost reduction and European Telecoms infrastructure implementation in line with Strategic plansDevelop and implement best practices and re-configurable solutions for Hosted Storage and Retrieval Solutions (To platform strategy plan)Proactively Support ongoing certification to ISO27001 and ISO90001 StandardsSupport Operations to ensure quality and SLA adherence