Responsible for assessing and perfecting model responses in terms of factual and grammatical accuracy and against localised standards and style guides. Overall quality score of 4.9/5 (4.5 considered exceeding expectations).

- In-house translation- Programme design for all languages (primarily English, Spanish, and French)- Management of direct reports, and leading the team responsible for all teaching activities - Development of strategy for improving learning outcomes, student satisfaction, and academic standards- Day to day problem solving and communications

- Language instruction design and delivery- Tracking student progress and targetting learning outcomes- Use of a wide range of online resources

- Member of the Board of Trustees- Member of top-level University Committees- Budget-holder for Campaign Activity - Line manager to 10 elected Campaign Officers- Press contact for welfare-related enquiries

Experience in Customer Services as well as various departments. Responsibilities included occasional supervision and coordination of departments in managers' absence.