As an elected union member, my role is to represent and advocate for the rights and interests of my fellow members in the workplace. I strive to protect and advance their interests and ensure that they are treated with fairness, dignity, and respect.Investigate complaints, grievances, and disputes, and work with management to resolve them.Educate union members about their rights and responsibilities under the union contract and labor laws.Responsible for recruiting new members… Show more As an elected union member, my role is to represent and advocate for the rights and interests of my fellow members in the workplace. I strive to protect and advance their interests and ensure that they are treated with fairness, dignity, and respect.Investigate complaints, grievances, and disputes, and work with management to resolve them.Educate union members about their rights and responsibilities under the union contract and labor laws.Responsible for recruiting new members to the union and promoting the benefits of union membership.Support union leadership closely to implement union policies and strategies. Show less

•Provides technical support for desktop and instructional technology equipment• Interacts with students, faculty, staff, administrators, visitors, and vendors.• Troubleshoots technical issues and finds appropriate solutions.• Maintains confidentiality of university data and protects it from loss.• Collaborates with other IT professionals to support desktop applications.• Organizes support tasks and responds to end-user concerns.• Communicates technical issues with… Show more •Provides technical support for desktop and instructional technology equipment• Interacts with students, faculty, staff, administrators, visitors, and vendors.• Troubleshoots technical issues and finds appropriate solutions.• Maintains confidentiality of university data and protects it from loss.• Collaborates with other IT professionals to support desktop applications.• Organizes support tasks and responds to end-user concerns.• Communicates technical issues with appropriate staff and vendors.• Maintains records of technical support activities, inventory, and network information.• Installs and supports hardware and software including PCs, Macs, printers, and common university applications.• Provide technical support to three campus dormitories Show less

As a Fiber Customer Support Analyst I am part of the Business Digital Voice team and the point of contact for troubleshooting issues with fiber based voice, data, and video Services from residential to large businesses.Answer incoming calls from customers with order inquiry and/or trouble reports.Provide customers with order status.Provide customers with service activation support for Voice service calling features.Provide customers with service activation… Show more As a Fiber Customer Support Analyst I am part of the Business Digital Voice team and the point of contact for troubleshooting issues with fiber based voice, data, and video Services from residential to large businesses.Answer incoming calls from customers with order inquiry and/or trouble reports.Provide customers with order status.Provide customers with service activation support for Voice service calling features.Provide customers with service activation support for Data service PC configuration, home router configuration, and/or email/internet applications.Provide customers with service activation support for Video service set-top box configuration.Issue customer initiated service order corrections and changes.Issue maintenance initiated change orders.Create trouble reports.Provide customers with trouble status.Perform analysis and isolation of trouble conditions.Sort troubles into User, Voice Network, Data Network, Video Network & OS Plant categories.  Provide trouble resolution and closeout when possible.Provide Home Network Equipment Support to customers.Provide Home Jack and Wiring Support to customers when applicable.Affiliate ISP Support. Operate a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases. Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups. Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service. Show less

Upgrade campus wide computer systems from Windows XP to Windows 7 using Microsoft Deployment Tool(MDT), backing up and restoring data for 6,000 computersOrganize the team and conduct team meetingsMaintain records for installation activities, problems and remedial actions takenAnalyze paperwork to make sure it is accurate and consistentMotivate the team to work quickly and effectivelyPay close attention to detailInteract with patients and medical… Show more Upgrade campus wide computer systems from Windows XP to Windows 7 using Microsoft Deployment Tool(MDT), backing up and restoring data for 6,000 computersOrganize the team and conduct team meetingsMaintain records for installation activities, problems and remedial actions takenAnalyze paperwork to make sure it is accurate and consistentMotivate the team to work quickly and effectivelyPay close attention to detailInteract with patients and medical personnelSubmit paperwork to clients Show less

Translated engineering drawings and specification documentsFormulated strategies for classifying specification documents Provided verbal and written status reports to project teamWorked closely with cross functional project team members for building company search engineProposed classification schema's for a parts database (approximately 1,000 nodes)Data based and classified each Purchased Parts Specifications (PPS) document (approximately… Show more Translated engineering drawings and specification documentsFormulated strategies for classifying specification documents Provided verbal and written status reports to project teamWorked closely with cross functional project team members for building company search engineProposed classification schema's for a parts database (approximately 1,000 nodes)Data based and classified each Purchased Parts Specifications (PPS) document (approximately 30,000)Performed data cleansing: Corrected PPS docs that were classified incorrectly in EDISIdentified multiple nodes that are the similarMaintained the Classification Thumbnail Image LibraryLed the data migration for Engineering Requirements and Material Specs Show less