Operations Manager
CurrentEnsuring the daily operational efficiency and effectiveness of the business. Managing the constant changes in the business and regulatory landscape by effecting changes through short, medium and long-tem strategic goals and objectives. Ensuring measurement, controls and reporting are in place for identifying issues and taking appropriate steps to correct. Strong conduit between the front line business and IT area. Adding value by identifying and implementing efficiency and effectiveness across the business which includes areas which enhance/improve the overall client experience. Management reporting, identifying problems and problem solving are key to my current role.